Verizon Wireless

www.verizonwireless.com
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My experience working for Verizon Wireless (in NJ) was thrilling and very fulfilling.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Engineer in Minneapolis, MN
Current Employee - Engineer in Minneapolis, MN

I have been working at Verizon Wireless full-time (more than 10 years)

Pros

Training, Career Advancement Opportunities in NJ.

Cons

The cons involve a degree of separation and segmentation from HQ when you come to work for the Region. The cultural attitudes are in stark contrast from the Corporate structure in NJ.

Recommends
Positive Outlook
Approves of CEO

3491 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1. 1 person found this helpful  

    Great network, great benefits... terrible work/life balance with incredible stress, pressure, quotas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Coordinator
    Former Employee - Tech Support Coordinator

    I worked at Verizon Wireless full-time (more than 5 years)

    Pros

    Verizon has the best network. Excellent medical benefits. Tuition assistance. Paid time off is good. You'll save 50% off the account charge on your phone bill.

    Cons

    When you're hired for customer service or tech support at a Verizon call center, new hire training will feel like college! You'll have a cool M-F shift (like 9 AM to 6 PM), experience cool products, enjoy constant parties, fun trainers, cute single coworkers with frat/sorority ties (!), work potlucks, foosball, and director message rallies with everyone clapping to music by Usher and Beyonce while they give out awards. After a few weeks, they put you in "transition" which breaks you down slowly with some role-plays and quizzes on products and a little time listening to people work. After 12 more weeks, they give you a terrible shift (like split days - Monday/Thurs. - off, 1:30-10 PM) and move you to a new team (bye-bye cutie new hire friends!) and the actual job where you'll notice your new coworkers who've been there for years look a little worse for the wear due to the work that's involved. You'll experience a terrible work/life balance where you can look forward to 40-50 calls a day of *incredibly* angry and abusive customers cursing you out about high data overage, unauthorized phone bill charges from premium SMS messages, lies upon lies from sales reps, damaged device return fees, cruise ship charges, and dead-on-arrival "like-new" replacements. Management's support is to enforce the incredible stress of constantly monitoring and recording you down to the minute with "agent activity reports" (you get in trouble for missing your breaks or lunch by helping customers) and sales quotas. You'll quickly understand why 10% of your coworkers are out on short-term stress disability. Note that Verizon has annual hiring fairs every spring because new people quit en masse once they burn through their sick time they accrue in January. If you're thinking of doing this type of work, please understand everything I've written is completely true. I purposely left out the measures people go to for success at Verizon which would simply frighten you and get me in a whole lot of trouble. If HR showed you during the interview when you're hired what you'd actually be doing, you'd likely not agree to the work. The Verizon network is pretty good, though!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Good pay, but you're worked to death

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon Wireless

    Pros

    Verizon offers good pay with decent benefits. There was great upward advancement opportunities. Great training, and made you keep up with technology.

    Cons

    Bad work life balance. They were reluctant to give breaks and lunches. Hesitant to approve vacation and time off. You have to plan your life around Verizon.

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