There are newer employer reviews for Verizon Wireless

 

Customer Service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Bellevue, WA
Former Employee - Customer Service Representative in Bellevue, WA

I worked at Verizon Wireless full-time (more than 8 years)

Pros

Nice benefits (while they lasted) and awesome people!

Cons

Constantly changing their metrics to mess up your stats.

Advice to ManagementAdvice

Stop changing things so much that screw up your employes.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

3025 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    Overall, a solid company that knows how to play the game and march their way to the top (So it seems)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in DFW, TX
    Former Employee - Retail Sales Representative in DFW, TX

    I worked at Verizon Wireless full-time (more than 8 years)

    Pros

    At the time I started the pay was great compared to the typical retail job for a person with no degree and limited sales background. The training was great.

    Cons

    Work/Life balance sucks! Not for the family man/woman so don't even think about signing on as the coach of your kid's tball team.

    Advice to ManagementAdvice

    Top management and executives are too far out of touch with employees (Front line). They have no sense of REALITY when determining quotas and pay. They should experience 'Undercover Boss' intervention. Paying your sales reps, allowing them to spend time with family and wining and dining your employees is what made you the company you are today. When you stray away from that you lose valuable teammates who are motivated by the main reasons people work for someone.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Verizon Wireless full-time (more than 3 years)

    Pros

    Advancement opportunities are always there.

    Cons

    You have to start as a CSR before you can move up even with a BA or even MBA

    Advice to ManagementAdvice

    Do a better job of promoting your employees rather than holding them back to make yourselves and your performance look good.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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