Verizon Wireless

www.verizonwireless.com
There are newer employer reviews for Verizon Wireless

 

Good company to work for but very strict guidelines and evaluations

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in West Valley City, UT
Former Employee - Customer Service Representative in West Valley City, UT

I worked at Verizon Wireless full-time (more than a year)

Pros

Friendly environment. Training is thorough and extensive to make sure you know the systems and product before you talk to the customer.

Cons

Strict weekly evaluations with little room for error from day one on the phones. Very stressful job and frequently yelled at by customer.

Doesn't Recommend
Neutral Outlook
Approves of CEO

3396 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1. 1 person found this helpful  

    Stressful environment, and your treated as a employee number. NOT A PERSON

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative
    Former Employee - Retail Sales Representative

    I worked at Verizon Wireless full-time (more than 10 years)

    Pros

    BENEFITS and vacation time, THAT'S IT.

    Cons

    Long hour's, dealing with the public and rude customers. The customer is always right !! ( YA RIGHT ) . Any major complaints to corp. from a customer the company is always quick to side with the customer, even if you where right. Guess that goes back to the customer is always right. ( lol lol ya, right ). Company always looking for ways to mess with the K.P.I's and commission structure to pay you less, but will always paint a picture you will make more. ( lol lol ya, right ) . No matter how good you did in sales the previous month, your are always treated as good as your last sale. Verizon wireless make a ton of profit off the sweat of your labor. And employees receive no bonus at the end of the year. But you do get this long speech at the end of the year on how well the company did in profit. Oh, and the top C.E.O.'s still get there ( SEVEN COMA ) bonus. lol lol . Company make you feel like a sales employee number, not an employee. I know, i worked for verizon 13 years. Would never recommend this company to anyone, not even my worst enemy.

    Advice to ManagementAdvice

    Upper management has no clue most of the time what goes on in the store. Management only cares about numbers, even if your an average sales employee and still making money for the company. Let management work in retail for six months and go on commission and deal with irate customers and see how easy it ( lol lol ) to make quota.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Ever changing...high standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative
    Current Employee - Retail Sales Representative

    I have been working at Verizon Wireless full-time (less than a year)

    Pros

    Pay, benefits, coworkers, culture, company invests a lot in their employees

    Cons

    Management, expectations are non realistic at times

    Advice to ManagementAdvice

    Treat employees equally and with respect. Set reasonable goals

    Recommends
    Positive Outlook
    No opinion of CEO
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