There are newer employer reviews for Verizon Wireless

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Great Money and Benefits, but Verizon is changing that!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Representative  in  Nashville, TN
Current Employee - Retail Sales Representative in Nashville, TN

I have been working at Verizon Wireless full-time for more than 3 years

Pros

Pay, Benefits, some of the people

Cons

You live in a grey world at Verizon. There is no black and white. You find yourself questioning your integrity. Verizon has in recent years been pushing sales people to the point of termination if they don't push products and services people may not need. If you are a great salesperson who blows out your quota, sells tons of accessories and high ARPU devices, and you lack integrity, you will go far at Verizon. If you have a conscience, you will have a hard time. Verizon was a great place to work and make a decent living. That is changing fast. They make commission structure intentionally confusing. Everything from 401(k), health benefits, and general benefits are being scaled back all the time. If you want somewhere to make some fast money, Verizon is the place for you. If you are building a long term, meaningful career, good luck unless you drink their kool aid and push hard for getting people to buy tons of accessories with every phone you sell, get them to buy Mobile Broadband devices and Tablets, and get them on Verizon Edge program. I have seen some of the shadiest sales people who get away with anything, but you have to be a top performer. Woe is you if you are shady and still don't meet quota. Your days will be numbered.

I will forever be grateful for the time spent and money made at Verizon. It catapulted me into the middle class and changed my lifestyle forever. For that, I will always be grateful. I only wished Verizon would not go the way of every other company I am aware of. Prior to working at Verizon, I did not agree with a lot of what unions do. I always thought they did more harm than good. Now I see why unions are important and have a rightful place in society. Some areas of the country are unionized. I live in Tennessee where this is not an option. Companies left to themselves will eventually do exactly what Verizon is. Subtle decreases in pay and benefits that add up to big decreases in your pay overtime.

Also, in the end Verizon could care less if you get fired or leave unless you are a very high selling performer. There are tons of people out of work looking to make $30-80k and Verizon will have no problem replacing you.

I have always said that if I ever worked for a company and they were doing poorly, I would not mind a pay cut to help the company get ahead. With Verizon, this past year was their most profitable in the company's history. How does Verizon thank us? Decrease in commission payouts, scale back on benefits, and tougher expectations and quotas.

Verizon will not change because they don't have to. In an economy that is sluggish, companies can use this to their advantage and they will! You can speak your mind at Verizon, but it will go in one ear and right out the other.

Advice to ManagementAdvice

Many store managers and assistant managers are new to management and may have Verizon knowledge, but not leadership skills. Leadership is tricky and it takes hard work. Just because someone is a good salesman/woman, that doesn't mean they will be good managers. Managers should do everything they can to ensure that one of their sales staff does not get on the Performance Improvement Program (PIP). If you ever get "PIPed," you usually don't know until it happens with no warning. To put this in perspective, 3 "PIP's" are your gone.

Recommends
Neutral Outlook
Disapproves of CEO

2883 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    this place will give you PTSD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Orangeburg, NY
    Former Employee - Sales Associate in Orangeburg, NY

    I worked at Verizon Wireless full-time for more than 5 years

    Pros

    401k and health benefits
    nothing else is good

    Cons

    quota always goes up so pay goes down but a higher work load.
    so you work harder to make less money yeah not cool.
    always trying to fire you its like they Don't want seasoned employees
    work weekends and nights no work life balance
    forced over time now
    ever since they closed centers att
    everyday is filled with so much stress

    Advice to ManagementAdvice

    they all suck get your heads out of your butts verizonwireless

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    If you want to be verbally abused by customers work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Coordinator I  in  Irvine, CA
    Current Employee - Technical Coordinator I in Irvine, CA

    I have been working at Verizon Wireless part-time for more than 3 years

    Pros

    Pay, Benefits, and anything but customer service positions in the call center.

    Cons

    Poor support, micro-managed, and very little assistance when dealing with verbally abusive customers. After recent merger they announce center realignment to lay off customer service in 5 centers across the US.

    Advice to ManagementAdvice

    Don't let your ego get in the way of doing your job. When your rep needs help with an abusive customer do not treat us like the customer, after all we are humans .

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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