Verizon Wireless
3.3 of 5 2,624 reviews
www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

2624 Employee Reviews (View Most Recent)

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Good Job okPay for Entry Level

Customer Service Coordinator (Current Employee)
Tampa, FL

Prostuition assistance (prepaid)
encouragement to increase knowledge w/ tech courses
great benefits
they match up to 6% for 401k giving u a 12% total contribution of salary
most supervisors are great at telling you how you can do better
associate director is more concerned with how the supervisors are treating you than your job performance
gives you the experience you need to go somewhere else
you learn about understanding your cellphone bill, device, tech support
learning to de-escalate a customer, self satisfaction
wonderful bonus every February
incentives for good job performance

Conshours are very family un-friendly
customer service, office is open 365 days a year
you have to be at the company 2-3 years in order to get a decent schedule
dealing with irate customers

Advice to Senior Managementsome can be more receptive but most are great. havent had many issues with management maybe others would say please give more info when asked

Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    2 people found this helpful  

    Verizon Wireless

    Operations (Current Employee)
    Tampa, FL

    I have been working at Verizon Wireless


    Pros: Large Corp. with potential to be a great company. Many… Cons: Even though this is a large Corporation it is run like a "Mom and Pop" company. … Advice to Senior Management: Create a unified company that operates the same on the east coast as it does on the west coast. Rely… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great company to work for, not the best job

    Customer Service Representative (Current Employee)
    Southfield, MI

    I have been working at Verizon Wireless


    Pros: 401k matched at 6%, profit sharing, yearly bonus for employees at each level, up to 8,000 tution… Cons: Rules change everyday, opportunities for advancement aren't always known or shared… Advice to Senior Management: Stop the bureaucracy. Let the employees know about all of the options for advancement and how to do what is needed to change positions. It… Yes, I would recommend this company to a friend More
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