There are newer employer reviews for Verizon Wireless

 

Good Job okPay for Entry Level

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Coordinator  in  Tampa, FL
Current Employee - Customer Service Coordinator in Tampa, FL

I have been working at Verizon Wireless

Pros

tuition assistance (prepaid)
encouragement to increase knowledge w/ tech courses
great benefits
they match up to 6% for 401k giving u a 12% total contribution of salary
most supervisors are great at telling you how you can do better
associate director is more concerned with how the supervisors are treating you than your job performance
gives you the experience you need to go somewhere else
you learn about understanding your cellphone bill, device, tech support
learning to de-escalate a customer, self satisfaction
wonderful bonus every February
incentives for good job performance

Cons

hours are very family un-friendly
customer service, office is open 365 days a year
you have to be at the company 2-3 years in order to get a decent schedule
dealing with irate customers

Advice to ManagementAdvice

some can be more receptive but most are great. havent had many issues with management maybe others would say please give more info when asked

Recommends
Approves of CEO

2901 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1. 1 person found this helpful  

    Avoid this employer unlike you can act like a drone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chandler, AZ
    Former Employee - Anonymous Employee in Chandler, AZ

    I worked at Verizon Wireless

    Pros

    Bar none the company offers the best services and great wireless products at fair prices. Company does manage to change and adapt quickly to the changing world and the technology industry.

    Cons

    Company allows its management to cross legal boundaries with respect to its treatment of employees. If you can produce results (at any cost) then you will be left alone despite the liability the company opens itself to. Results rule over law, fairness and decency. A very frustrating place to work. Company has all the right mottos and lingo in place to describe itself but doesn't practise what it preaches.

    Advice to ManagementAdvice

    Provide training to management and enforce your own mottos.

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    Not like it used to be...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Representative  in  Los Angeles, CA
    Current Employee - Retail Sales Representative in Los Angeles, CA

    I have been working at Verizon Wireless

    Pros

    The hourly rate isn't bad and the benefits are great. 50% on wireless service is awesome but could be better. Tuition Reimbursement program helped me graduate with a bachelors degree in marketing. I'm trying to think of more positives but I guess that's pretty much it.

    Cons

    Commissions have decreased about 50% year over year. Very difficult to balance personal/work life. Hard to move up in position regardless of longstanding leading performance in current role. Most stores are understaffed which make the job more demanding during peak hours. Managers are incompetent and inconsiderate.

    Advice to ManagementAdvice

    Make sure your reps are happy and you will make more money....

    Doesn't Recommend
    No opinion of CEO
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