Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com
There are newer employer reviews for Verizon Wireless

 

Good Job okPay for Entry Level

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Coordinator in Tampa, FL
Current Employee - Customer Service Coordinator in Tampa, FL

I have been working at Verizon Wireless

Pros

tuition assistance (prepaid)
encouragement to increase knowledge w/ tech courses
great benefits
they match up to 6% for 401k giving u a 12% total contribution of salary
most supervisors are great at telling you how you can do better
associate director is more concerned with how the supervisors are treating you than your job performance
gives you the experience you need to go somewhere else
you learn about understanding your cellphone bill, device, tech support
learning to de-escalate a customer, self satisfaction
wonderful bonus every February
incentives for good job performance

Cons

hours are very family un-friendly
customer service, office is open 365 days a year
you have to be at the company 2-3 years in order to get a decent schedule
dealing with irate customers

Advice to ManagementAdvice

some can be more receptive but most are great. havent had many issues with management maybe others would say please give more info when asked

Recommends
Approves of CEO

3157 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    Great company to work for, not the best job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Southfield, MI
    Current Employee - Customer Service Representative in Southfield, MI

    I have been working at Verizon Wireless

    Pros

    401k matched at 6%, profit sharing, yearly bonus for employees at each level, up to 8,000 tution prepayment/reimbursment, 26 paid days off in the first year of employement. Benefits start the first day of employment!

    Cons

    Rules change everyday, opportunities for advancement aren't always known or shared by management. To much bureaucracy. In customer care moral is low.

    Advice to ManagementAdvice

    Stop the bureaucracy. Let the employees know about all of the options for advancement and how to do what is needed to change positions. It would also be good if the capabilities of the representative were expanded so that we won't have to go to a supervisor for so much assistance.

    Recommends
    Approves of CEO
  2.  

    "good place to work but now the commission structure has been changed for the worse"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative in Niles, IL
    Former Employee - Sales Representative in Niles, IL

    I worked at Verizon Wireless

    Pros

    Great pay. Benefits are really good. They paid for my college tuition. Made A LOTT of money working there. Overall great company and benefits.

    Cons

    They recently changed their commission structure. Before reps were able to easily make $3000 in commissions, but now its hard to surpass $1500. They make you push data like no other but don't pay you enough for selling data.

    Advice to ManagementAdvice

    Keep commission structure in line with company directives. If you pay more than similar positions, you will keep talented employees.

    Recommends
    Approves of CEO
There are newer employer reviews for Verizon Wireless

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