Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com
There are newer employer reviews for Verizon Wireless

1 person found this helpful  

Corporate meat market

Former Employee - Customer Service Representative in Albuquerque, NM
Former Employee - Customer Service Representative in Albuquerque, NM

I worked at Verizon Wireless full-time

Pros

The training team and quality was excellent. Everything needed to know was taught in training before ever even taking a live call. Best training I've ever had with a call center.

Cons

Other employees were engaged in personal relationships that involved the quality of work in the call center. Intimate relationships were going on between lower level entry employees and management, along with most other employees dating among themselves making it feel very unprofessional and biased.

Advice to ManagementAdvice

Other employees were engaged in personal relationships that involved the quality of work in the call center. Intimate relationships were going on between lower level entry employees and management, along with most other employees dating among themselves making it feel very unprofessional and biased.

Doesn't Recommend
No opinion of CEO

3139 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1. 3 people found this helpful  

    Great company for those who want to work..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Jacksonville, FL
    Current Employee - Retail Sales Representative in Jacksonville, FL

    I have been working at Verizon Wireless full-time (more than 10 years)

    Pros

    Great pay, great benefits, high ethic attitude towards customers and employees. Can't ask for more then the opportunity to work hard and get paid for it.

    Cons

    Like any retail, hours suck, but you know what the store hours before you apply for job. No time for personal life with erratic schedule, always having to handle upset customers who can be rude and flat out cruel.

    Advice to ManagementAdvice

    Work a day in the store facing customers and see what we see facing customers first hand. Focus more on customer experience not quota, saying we're focusing on customer experience while raising quota is counter productive.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Needs a major overhaul but has potential as an employer...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Verizon Wireless full-time (more than 8 years)

    Pros

    Verizon has a solid foundational philosophy to be successful and the vast resources to put their beliefs to practice. They offer a fantastic total compensation package for most positions. A wealth of knowledge and talent can be found within their employee pool. They consistently demonstrate keen business insight to remain relevant and competitive within their marketplace.

    Cons

    No appreciation for employees. Work/Life balance is null. The majority of leaders do not espouse the core values hypocritically regurgitated to their staff. Management, with few exceptions, are either political, out of touch or unconcerned with the plight of their workforce. Processes conflict between departments and are self-defeating. There is little empowerment to assist the customer as bureaucracy grows.

    Advice to ManagementAdvice

    1. Investigate hiring/promotion practices for proof of management strategy toward inclusion of diversity. 2. Separate HR involvement from compliance complaints. Local HR is influenced by local management and their working relationship.
    3. Invest in your front line with work/life balance, appreciation and better sales process training. The front line drives the bottom line.
    4. Eliminate self-defeating processes and policies. Capture anonymous surveys. The various departments will tell you what is broken.
    5. Skip level interviewing from Dan Meade down to the new kid in training.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Verizon Wireless

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