There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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Customer care

Current Employee - Customer Care in Columbia, SC
Current Employee - Customer Care in Columbia, SC

I have been working at Verizon Wireless full-time (More than 10 years)

Pros

Great pay and Great benefits

Cons

Verizon wireless Leadership hard to deal

Advice to Management

Think about your unhappy employees

Other Employee Reviews for Verizon Wireless

  1. Helpful (3)

    Retail sales - the good and the bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Council Bluffs, IA
    Former Employee - Retail Sales Consultant in Council Bluffs, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    The pay is very decent if you can handle the stress. Sometimes when there is downtime you get to just hang out and play games on the tablet computers and jam out to music. How much you like your job depends greatly on who you have as managers. I've had the most relaxed, fun managers who make coming to work fun or at least not too bad, and I've had the most uptight, strict managers who can make you dread coming into work each day.

    Cons

    Stressful work environment - too many things to offer each customer. Managers sometimes want you to repeatedly badger a customer to purchase something that they have already clearly indicated they are not interested in - it gets uncomfortable sometimes. Also retail hours are never good. Morning meetings are held weekly and are always pretty pointless.

    Advice to Management

    Try not to stress your sales reps out so much. Following reps around and stalking them while they are trying to help a customer makes an already stressful job seem almost unbearable. You hired this person as a sale rep for a reason - trust that they know what they are doing when they are with the customer and do not engage the customer and try to sell them additional stuff at any point during the transaction.


  2. Helpful (4)

    Retail Sales Rep...your pay, it should go up YOY but instead it keeps going Down Down Down!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in New York, NY
    Former Employee - Retail Sales Representative in New York, NY
    Negative Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    Great 401K, medical, dental, etc coverage from Day 1, thats how they trap you Great friends made as a sales rep Great training Great service makes it easier to sell based on reliability Used to enjoy going to work, had a a smile on my face and a skip in my step on the way to work...that was 2+ years ago

    Cons

    Verizon Wireless is going downhill..all of a sudden 2 yrs ago drastic changes started.. Pay - when I started base+commission was 65k+, it has gone down every year since, 2012 - 60k, 2013 - 54k and 2014 was trending for under 50k...and thats for a top performer. I thought you are supposed to get paid more the longer you stay with a company. Mediocre reps make about 40k-45k Mgmt - when asked about the pay decreasing, they dont care, just tell you to try harder, mid mgmt keeps a low profile to stay afloat, most reps know more than them anyway, upper mgmt disconnected from customers and dont care when you give them suggestions, they change the commission structure almost every month when it used to be once a year making it harder and harder to make any consistent pay. The company is getting rid of all their older top performers, bringing in part-time reps and paying them less, great way to repay your reps for all their hard work

    Advice to Management

    Stop changing the commission structure every month so no one can make any money, its an obvious smack in the face to your hardworking employees. Try promoting reps based on merit instead of only members of the good ol boys club


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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