There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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Customer care

Current Employee - Customer Care in Columbia, SC
Current Employee - Customer Care in Columbia, SC

I have been working at Verizon Wireless full-time (More than 10 years)

Pros

Great pay and Great benefits

Cons

Verizon wireless Leadership hard to deal

Advice to Management

Think about your unhappy employees

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  1. It's gone downhill over the past few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Manager
    Current Employee - Solutions Manager

    I have been working at Verizon Wireless full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits
    Retirement Account with match
    Discount on goods and services

    Cons

    Leadership doesn't buy into new ideas. The old guard is still alive and well. All those cool Verizon commercials you see about "powerful answers"...they're BS. There are no powerful answers here, only powerful people who want you to SELL SELL SELL.

    If you aren't selling, then you're dead to leadership. If you are selling, but you disagree with leadership or question them, you're dead.

    HR is a joke and is only there to make sure the company doesn't get sued.

    Unless you are in the area of a major Verizon regional HQ, opportunities are extremely limited.

    Advice to Management

    You already know what needs to happen. Change the culture, move the culture away from pushing products on customers. Don't penalize employees because someone didn't want to buy. You tried to do this with the Earn The Right process, but your district managers mucked it up because they're too hard up on sales numbers still. It's time to clean house, bring in some upper managers from companies that TRULY know what its like to put the customer first.

  2. Stressful, with do or die atmosphere and constantly worsening commission structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Retail Store Manager in Omaha, NE
    Former Employee - Assistant Retail Store Manager in Omaha, NE

    I worked at Verizon Wireless full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The people, until they miss quota and get fired.

    Cons

    10 different kpi's that are weighted daily and 4 conference calls a day to remind you of where your at and why you aren't there.

    Advice to Management

    You're making tons of money. You could at least make for a fun work environment where people aren't worried monthly of being fired.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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