There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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Helpful (1)

Where is the Credo?

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Representative in Hilliard, OH
Former Employee - Customer Care Representative in Hilliard, OH

I worked at Verizon Wireless full-time (Less than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Great benefits, nice pay, the work life balance was there. The job was very simple to do and the atmosphere was very relaxing coming into work

Cons

If you are applying to be apart of a New Hire Training program let me tell you this....they will only keep 45% of the class. They will only keep the girls over the guys. They don't care if you come to work on time, do the job to the best of your ability, finish an hour after your shift is over to help a technologically inept customer...if your numbers aren't there, you better off filing for unemployment or talk to your spouse about making ends meet for the next couple months while you are left jobless with no proper warning in place. The new hires that whine about not getting debrief are kept and the ones that actually work get dropped. I was fired over the phone, which is illegal in labor laws in America. Upper management is biased and they really do have favorites. They act all nice and friendly to you for the first couple weeks but if you don't make it, it would be a bad idea to use them as a reference on your next job because they basically shun you because you aren't apart of verizon anymore. If the execs in NJ can see how this call center in Hilliard works, they would be disgusted. The people dress in t shirts, shorts, sag their pants and you are treated dorky if you come into work with a suit and a tie. Some of the supervisors are cowards but are quick to show off and act big and bad when you ask them for help with credits (which is stupid....why would you give back money when the business is losing money). The surveys are a JOKE (yes you get graded on how ppl rate you on the call). 8-10 are consider points and anything below that will severely hurt your score card which in turn will hurt your employment since they are weighed heavily. Most customers taking the surveys are at random and usually grade you off of their emotions, not policy and logic. They also grade you on making sure customers don't call back in 3 days and disconnects.....if a line is out of service or if u need to make a future dated order, your name is stamped to their account so u eat the disconnect when u didn't even mean to disconnect in the first place. They grade you on how many calls u take too...ppl here is some advice, Ur better off using the internet to solve ur problems than calling in because ur going to be sent back into the queue by experienced impassionate employees trying to maintain their numbers if they can't answer ur question. Btw they are doing so many save offers I see why ppl are leaving to go to AT&T and cricket.....the STI bonus is a joke too, if you give away too many credits it will affect ur bonus. And also if u get fired they lie to you and say you will get paid back ur vacation time that u didn't even take.....it's just a very clique environment with no professionalism and jealous/cowardly supervisors. You're better off at the job you're at now. By the way when you get out to the floor (lol) the schedules they have you bid for suck...kiss your freedom goodbye .

Advice to Management

I can't offer advice to management that doesn't even stand by their employees or company policy. Verizon is going to be named something else in a couple more years. Do yourself a favor and don't work at the Hilliard call center in ohio

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  1. Verizon is good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Milwaukee, WI
    Former Employee - Retail Sales Representative in Milwaukee, WI

    I worked at Verizon Wireless full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, and pay. Lot's of opportunity for advancement.

    Cons

    The way commission are paid out change almost monthly and most of the time it results in less money for the employee. Lot's of micro managing

    Advice to Management

    change the way retail reps are viewed. It's always are you doing for me now, what have you done in the past. Also take into account non sales related activities for retail employees.


  2. Stable work environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative
    Former Employee - Retail Sales Representative

    I worked at Verizon Wireless full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Verizon Wireless paid really well, had great benefits, and they were always very flexible with my school or family schedule. Wonderful cell phone benefits and discounts on tablets and accessories for yourself and your family. Great place to work for people without kids, or without kids that actually depend on them.

    Cons

    The amount of hours were fine, but the times got old. It was said to be a great place for single moms, but what single mom can easily work till 6pm 2 nights a week, till 7 pm 1 night a week, and till 9 pm 2 more nights a week and have daycare with those times? Also, for many people, title of Sales Representative is as far as they will go in this company. There is some room for growth, but not much.

    Advice to Management

    Of course still focus on selling in stores, but also have programs for advancement for employees in stores that want to be in the operations side.


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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