There are newer employer reviews for Vertafore

 

Change in company direction.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - QA Analyst
Current Employee - QA Analyst

I have been working at Vertafore full-time (more than 5 years)

Pros

The company is a fun place to work. The people make it what it is.

Cons

Office closing and reduction in staff company wide makes people nervous and want to look for other jobs.

Advice to ManagementAdvice

I realize you need to consider the best for the company, but considering the employees more would be appreciated.

Recommends
Negative Outlook
No opinion of CEO

196 Other Employee Reviews for Vertafore (View Most Recent)

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  1. 5 people found this helpful  

    No advancement, processes are confusing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Bothell, WA
    Former Employee - Tech Support in Bothell, WA

    I worked at Vertafore full-time (more than an year)

    Pros

    Pays better to start than most, and co-workers empathize with your pain, since they are in the same boat.
    They throw pretty good parties.

    Cons

    -Processes don't make sense, constantly change and there is ZERO training. ZERO. You may get a rambling email with important instructions buried in paragraph 4 of 7

    -Tech support processes seem to be thrown together and not ironed out before implementation.

    -Random Survey Monkey-style survey is given to everyone. Scale of 1-11. Anything below a 9 is failure. Even keep that survey when comments clearly indicate excellent service. Blinders on seems to be based on how much time it would take to correct it, so you just get a bad review.

    -Goals based on known inaccurate stats. "Well, this is not accurate, but we are working on it" (for over a year they knew it was wrong, yet gave reviews as if the information was accurate)

    --If there are increases, the goals set up have NO correlation to getting an increase. It is based if they like you, nothing more.

    Advice to ManagementAdvice

    Be fair to employees, give increases directly connected to goals. Make the goals based on verified data. Do not continue to gather inaccurate information and lie to make it seem like it is truth.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Do not value employees and clients: Unfocused and dysfuntional structure; Lead by fear and negativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Named Account Manager
    Current Employee - Named Account Manager

    I have been working at Vertafore full-time (more than 3 years)

    Pros

    Loved my co-workers and clients, who I've made great friendships with that will continue past this company. When you value your team players from all parts of the company, they will go above and beyond to help you. Most everyone from sales, professional services, product development, and customer support that were the "ground workers" who had direct contact with clients, truly valued the clients and did what ever they could to make it better. I will miss all of them who helped work as a team with me.

    Cons

    Leadership is very poor and seems very disconnected both internally with their "ground worker employees" and externally with their clients. Very negative environment as sales are down, and employees are not valued. Reduction of employees with tenure and ones that have long standing relationships are discarded very easily. Executives do not travel in the field to visit clients for face to face meetings unless they are the top accounts, which causes much of the disconnect with clients.
    Client satifaction is very low. Most clients feel they have no choice for softwares, and stay as there isn't much better softwares and companies to go with, so they feel trapped.

    Advice to ManagementAdvice

    Value your employees. Executives: get out in the field for face to face client meetings. Understand your people and clients. Reward your dedicated employees. Keep employees that are positive and ones that have great client relationships. Improve your products and integration. Deliver what you promise to your clients.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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