Vertafore

  www.vertafore.com
  www.vertafore.com
There are newer employer reviews for Vertafore

1 person found this helpful  

Great place to work, has room for improvement

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Support Representative in Bothell, WA
Current Employee - Customer Support Representative in Bothell, WA

I have been working at Vertafore full-time (more than 5 years)

Pros

Vertafore offers a great working environment and a competitive job. Team atmosphere and points to spend for goodies, when going above and beyond your job requirements.

Cons

The call center atmosphere is horrible. And the operations team knows absolutely nothing about what our customers need or expect. They took a call enter model out of the box and expect to conform our customers expectations to that and it doesn't work well at all. Which in turn makes customers upset and that gets passed along to reps.

Advice to ManagementAdvice

Listen to reps when they tell you something and please grow a backbone already!

Recommends
Positive Outlook
Disapproves of CEO

202 Other Employee Reviews for Vertafore (View Most Recent)

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  1. 2 people found this helpful  

    Disfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Not Management in Bothell, WA
    Former Employee - Not Management in Bothell, WA

    I worked at Vertafore full-time (more than an year)

    Pros

    Nice building. Pay and Bennies are ok.

    Cons

    CEO changes Exec Mgmt like underwear. CEO is not respected by employees, nor should he be. Investment company that owns this place should oust him. This guy is horrible.
    Culture is absolutely nonexistent. I mean REALLY. No pulse.

    Advice to ManagementAdvice

    Always have an updated resume. Keep at your desk with your head down and don't talk to anyone. This adds to job security. I am not kidding.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Vertafore Thoughts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Bothell, WA
    Current Employee - Manager in Bothell, WA

    I have been working at Vertafore full-time (more than 10 years)

    Pros

    Use facts and data to make business decisions
    Individuals can make a difference and contributions are valued
    Great team and environment

    Cons

    So many projects and so very little time
    Some departmental issues with accountability and follow through decisions made in one department have consequences in another.

    Advice to ManagementAdvice

    Allow your team members to develop and grow. Ask team members which projects they want to work on. Hold people accountable, listen to the team members and value those who act and care.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Vertafore

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