Vertafore

  www.vertafore.com
  www.vertafore.com
There are newer employer reviews for Vertafore

 

Happy to be here and hope to retire from same place

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Support Representative in Bothell, WA
Current Employee - Customer Support Representative in Bothell, WA

I have been working at Vertafore full-time (more than 5 years)

Pros

Great people to work with, overall very satisfied with wages and benefits and management style. Employee recognition have gotten better over the years, with rewards and different company sponsored events.

Cons

Recent and prolonged challenges with insufficient resources and inadequate staffing and new-hires still in training in Support organization has made it a daily challenge to provide first class quality service to our customers.

Advice to ManagementAdvice

To focus less on metrics and more on employee's judgment to make the best call on difficult and challenging interactions to meet the customers needs and wants.

Recommends
Positive Outlook
Approves of CEO

202 Other Employee Reviews for Vertafore (View Most Recent)

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  1. 2 people found this helpful  

    “The Most Unprofessional Company with a Dim View for Survival”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Bothell, WA
    Former Employee - Software Engineer in Bothell, WA

    I worked at Vertafore full-time (more than an year)

    Pros

    None. "Good ol' boy" leadership tolerates poor performers who have been there a long time. Lack of professionalism constantly. Poor support of customers.

    Cons

    1. atmosphere of fear
    2. complete lack of accountability
    3. gossip and politics
    4. outsourcing

    Advice to ManagementAdvice

    Major disconnect with the tranche workers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Confused, bewildered and other synonyms

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Bothell, WA
    Former Employee - Sales in Bothell, WA

    I worked at Vertafore full-time (less than an year)

    Pros

    Great roll-out salary, benefit package and good people to work around.

    Cons

    Typical of large corporations, a lot of upheaval in direction and change in upper management which filters down to instability and constant change in objectives.

    Advice to ManagementAdvice

    Be clear, fair and forthcoming about what REALLY to expect instead of switching roles, responsibilities after being hired.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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