There are newer employer reviews for Vertafore

 

7 years here and still getting better

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Support Specialist II  in  Bothell, WA
Current Employee - Customer Support Specialist II in Bothell, WA

I have been working at Vertafore full-time for more than 5 years

Pros

Constant improvement to employee recognition and benefits, change of mood and improved morale and collaborative atmosphere since the arrival of new CEO. Example: a brand new and a completely renovated lobby now includes a fire-place, colorful and inviting seating and gathering area, lively and bright furniture , and let's not forget a fully-staffed and free Espresso station and free ( and healthy ) breakfast bar, everyday.

Cons

Still challenges in the areas of training and support, losing talents in Support dept to other deps due to burn-out...

Advice to ManagementAdvice

Less focus on metrics and more on empowering reps to make the customers issues resolved using means and ways best suited for the customers, products, and culture.

Recommends
Positive Outlook
Approves of CEO

194 Other Employee Reviews for Vertafore (View Most Recent)

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  1. 1 person found this helpful  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vertafore as a contractor

    Pros

    Generally kind people. Decent flexibility of schedule, and decent work/life balance.

    Cons

    Sterile corporate environment. No great sense of teamwork from other team members for a new employee.

  2. 1 person found this helpful  

    OK, but no one really seems to enjoy their job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vertafore as a contractor for less than a year

    Pros

    Very nice people who were very knowledgeable in their professions. Company was very thoughtful with employee perks. Beautiful building and surroundings with lots of walking trails.

    Cons

    Somehow it just seemed very cold. A very "go through the proper channels" kind of place. Everyone did their jobs, but no one seemed to have any passion for what they were doing. Also, the company seemed to have unlimited funds to hire outside vendors, when a lot of money could have been better spent doing things in-house, allowing for more control and less back-and-forth on projects.

    Advice to ManagementAdvice

    Upper management seemed very superficial, trying to do the obilitory rah-rah, but even they seemed to have a disconnect with really caring about the company or it's clients, only in making their financial goals. Hopefully the new CEO has given managers a better vibe.

    Recommends
    Neutral Outlook
    No opinion of CEO
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