Victoria's Secret Stores
3.2 of 5 1,353 reviews Reynoldsburg, OH 5000+ Employees

1353 Employee Reviews (View Most Recent)

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3 people found this helpful  

experienced vs former employee

Sales Associate (Former Employee)
Raleigh, NC

Pros- gratis bras/perfume samples/lotions
- 30% discount (40% discount during holidays)
- opportunity to advance is fairly easy in the company (bra specialist, supervisor, temp cash wrap lead during holiday, etc.)
- beautiful products (from pink to bras to beauty)
- schedules posted online, as well as, paychecks, etc. (very easy to check instead of calling the store)
- once you feel comfortable with the products and talking to customers and how to sell naturally... it's a very easy and convenient job to have
- PERFECT JOB for high school students, college students, or anyone just looking for a part-time job in general .... we had a lot of stay at home moms come work at our store, lots of students as well...and people that needed more money and used it as a second job during the evenings or weekends... if you can GO IN, DO YOUR JOB, LEAVE. youre golden.
- very elaborate and informative AIM Program
- diverse staff.... met a bunch of very interesting people over the years
- learn how to measure for bra size....
- it really is rewarding helping people find the right bra that they are going to wear everyday...or for that special evening...or helping the clueless guy come in and find an AWESOME gift for that special woman in his life... or helping the young girl in pink find a fun shirt and bookbag to wear to school.... that was the main thing I loved about my job.... helping the customers.

Cons- EXTREMELY HIGH TURNOVER ( went through 2 store managers and about 7 supervisors within a couple years)
- pay is very low ( most sales associates start around 7.50.... supervisors make around 10-11/hr.)
- CALL-IN's are awful and annoying
- management plays the favorite game with employees
- pressure to meet sales goals within two hour segments
- constantly ROYBIV'ing panty and bra drawers and fixing hangers, etc. becuase customers keep messing them up
- lack of respect from customers
- lots of product knowledge needs to be developed over time
- Semi Annual Sales, Black Friday...holidays in general are very very busy
- short breaks
- different managers want things done differently... this is confusing to employees
- VS corporate doesn't take customer complaints...employees complaints, seriously. there would be an endless amount of complaints about certain managers.... corporate pretended to care by giving customers giftcards in the mail.... BUT THE MANAGER WILL REMAIN HIRED by the company when it is blatantly obvious that this person is not cut out for the retail world. never understood this. managers would be so rude and degrading to employees over the head-sets where everyone could hear...or when it was time to close the store....managers would go up to customers and get huffy and say they must leave...instead of being polite about it.

Advice to Senior ManagementDont play the favorite game..... grow up...we're not in high school
Dont be rude to employees just because you "dont like them".... its the customers opinion that really matters...these employees are the face of the company...when they feel belittled and not happy about their job environment... it shows on the sales floor....majorly.
Reward/Recognize employees when appropriate
TAKE COMPLAINTS SERIOUSLY instead of brushing them under the RUG. There are complaints for a reason. There are a lot of people out there that should be in the back inventory room...NOT on the sales floor.

No, I would not recommend this company to a friend

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    • Culture & Values
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    1 person found this helpful  

    Great first job, Company values associate knowledge and encourages training..."

    Operations and Staffing Supervisor (Current Employee)
    Dallas, TX

    I have been working at Victoria's Secret Stores full-time for more than a year

    Pros: An enormous opportunity to learn the ins and outs of the fashion retail world. Company invest a great amount of training for associates… Cons: the amount of work that is asked of associates, supervisors and managers is not properly compensated. For a company with such an amazing brand story… Advice to Senior Management: Fight for better technology faster make the retail jobs easier by focusing on task that help the associates and managers give 1000% customer service. But… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great Company Gratis

    Sales Associate (Former Employee)
    Hayward, CA

    I worked at Victoria's Secret Stores part-time for less than a year

    Pros: great 30% discount bras for $15.00 all the new launched… Cons: closing until 12am, low pay only 8.75 hr if part time hours range from only 4hrs-12hrs only 4 hrs per day unless your a core associate then… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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