Victoria's Secret Stores

  www.victoriassecret.com
  www.victoriassecret.com
There are newer employer reviews for Victoria's Secret Stores

1 person found this helpful  

I wouldn't recommend it...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Cashier
Former Employee - Cashier

I worked at Victoria's Secret Stores part-time (more than 3 years)

Pros

Employee discount (30% off regular priced items. Nothing on sale or promotion)
Lively atmosphere, smells good.
Good if you want to work for something to do, not just make money.

Cons

The pay is a big one. You make minimum wage or slightly above, and while you can get a raise yearly (during your review) I never knew anyone who got more than 26 cents. Often you'll get less. That isn't terrible if it happen more often, but since you start at such a low rate, a twenty cent raise once a year isn't much to live on.

The hours. Shifts are super inconsistent. During holidays they will overwork you, and the second season is over they start cutting shifts like crazy. I would go weeks with getting no more than call-in shifts.

Call-in shifts! You have to call-in two hours before you are scheduled to see if they need you. They also have on-calls, an example shift would look like this: 2:00-6:00 on-call till 8. So you could be off at 6, or they could keep you until 8. Even without the oncalls, I was never going home on time. I was often there at least half an hour past my off time, because there would be go backs that you weren't allowed to do until you were off.

The managers were catty. Every year employees take an anonymous survey about what they think about the workplace. When my store had the results come in, the managers were not happy to see that we employees had not scored our store very well. They spent most of a meeting trying to get people to admit to who said what. They were even writing down what people said! The survey is anonymous for a reason. Our managers said that we didn't understand the questions, and that is why they got a negative score. Instead of using the survey how it was intended, they acting like we were dumb.

Very, very little training. Especially cashiers. We were thrown at the front to fend for ourselves. Often they would hire new cashiers during holiday, but they would not train them. When the new cashiers were slow, they were yelled at and belittled over the headsets for every employee to hear. We had cashwrap leads, but they never did anything. They rarely even rang.

Inconsistent managers. One wants you to do something this way, another yells at you for doing it that way. They aren't clear about what they want. When the GM closed she would make sure the people she liked closed with her and they would just hang out. Opening the next morning was more like closing, because the store would be an absolute mess. If another manager were to do that though, they would get shouted at.

No opportunity to move up. In the three years I worked there, the only change to happen in management was a GM left. This allowed two managers to move slightly, but that was it. Those in upper management rarely ever move up, which means YOU do not move up. There just aren't any positions. During holiday there are some opportunities to become an elevated employee, but those positions are temporary. You will not get to keep it.

Lastly, the turn around! I constantly had no idea who I was working with, because people came and went like crazy. In one day we had six people just stop showing up. The next day we had three. A lot of new hires are 18.

Advice to ManagementAdvice

Talk to each other about how you want things handled.

Train! I can't tell you how much easier and smoother our holidays would have gone had everyone been trained better.

Give people recognition! A girl I worked with got 17 angel credit cards, and didn't even get a "great job" or "thank you!" Credit cards benefit the managers, not the employees. She met the credit card goal for the entire week in one shift and the managers couldn't be bothered to at least tell her "good job."

Recommends
Neutral Outlook
No opinion of CEO

1532 Other Employee Reviews for Victoria's Secret Stores (View Most Recent)

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  1. 1 person found this helpful  

    This was a seasonal job at Victoria Secret. At first I was excited, but the more I stayed the more it was a nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Associate in Coral Gables, FL
    Current Employee - Seasonal Sales Associate in Coral Gables, FL

    I have been working at Victoria's Secret Stores part-time (less than an year)

    Pros

    You get 30-40% discount. There are opportunities to get other things cheap for employees. But you have to ask for those dates.

    Cons

    Managers are very two-faced. They cancel shifts on you all the time. They kept hiring more seasonal people, although they were already sending people home early when business was slow. I had a lot of grief with "managers" who were dating each other, and other managers who decided to mock me when talking down to me about how to do my job. I also had managers judge my personality and lifestyle based off on how I greeted customers. It was horrendous. How they urge you to bother customers is ridiculous and the quota to meet with CC's is always on the back of your neck.

    Advice to ManagementAdvice

    Ouch. I wouldn't know what kind of advice to give to management. I think everything in my "cons" section said it all. I really wish you guys could review though on how you guys make your employees "help" customers. I'd also advice some psychology test to be given to everyone, I think everyone's nuts over there.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Sales Assoiate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores

    Pros

    Great people to work with.

    Cons

    Not enough pay for the amount of work.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Victoria's Secret Stores

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