Victoria's Secret Stores

  www.victoriassecret.com
  www.victoriassecret.com
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1 person found this helpful  

I wouldn't recommend it...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Cashier
Former Employee - Cashier

I worked at Victoria's Secret Stores part-time for more than 3 years

Pros

Employee discount (30% off regular priced items. Nothing on sale or promotion)
Lively atmosphere, smells good.
Good if you want to work for something to do, not just make money.

Cons

The pay is a big one. You make minimum wage or slightly above, and while you can get a raise yearly (during your review) I never knew anyone who got more than 26 cents. Often you'll get less. That isn't terrible if it happen more often, but since you start at such a low rate, a twenty cent raise once a year isn't much to live on.

The hours. Shifts are super inconsistent. During holidays they will overwork you, and the second season is over they start cutting shifts like crazy. I would go weeks with getting no more than call-in shifts.

Call-in shifts! You have to call-in two hours before you are scheduled to see if they need you. They also have on-calls, an example shift would look like this: 2:00-6:00 on-call till 8. So you could be off at 6, or they could keep you until 8. Even without the oncalls, I was never going home on time. I was often there at least half an hour past my off time, because there would be go backs that you weren't allowed to do until you were off.

The managers were catty. Every year employees take an anonymous survey about what they think about the workplace. When my store had the results come in, the managers were not happy to see that we employees had not scored our store very well. They spent most of a meeting trying to get people to admit to who said what. They were even writing down what people said! The survey is anonymous for a reason. Our managers said that we didn't understand the questions, and that is why they got a negative score. Instead of using the survey how it was intended, they acting like we were dumb.

Very, very little training. Especially cashiers. We were thrown at the front to fend for ourselves. Often they would hire new cashiers during holiday, but they would not train them. When the new cashiers were slow, they were yelled at and belittled over the headsets for every employee to hear. We had cashwrap leads, but they never did anything. They rarely even rang.

Inconsistent managers. One wants you to do something this way, another yells at you for doing it that way. They aren't clear about what they want. When the GM closed she would make sure the people she liked closed with her and they would just hang out. Opening the next morning was more like closing, because the store would be an absolute mess. If another manager were to do that though, they would get shouted at.

No opportunity to move up. In the three years I worked there, the only change to happen in management was a GM left. This allowed two managers to move slightly, but that was it. Those in upper management rarely ever move up, which means YOU do not move up. There just aren't any positions. During holiday there are some opportunities to become an elevated employee, but those positions are temporary. You will not get to keep it.

Lastly, the turn around! I constantly had no idea who I was working with, because people came and went like crazy. In one day we had six people just stop showing up. The next day we had three. A lot of new hires are 18.

Advice to ManagementAdvice

Talk to each other about how you want things handled.

Train! I can't tell you how much easier and smoother our holidays would have gone had everyone been trained better.

Give people recognition! A girl I worked with got 17 angel credit cards, and didn't even get a "great job" or "thank you!" Credit cards benefit the managers, not the employees. She met the credit card goal for the entire week in one shift and the managers couldn't be bothered to at least tell her "good job."

Recommends
Neutral Outlook
No opinion of CEO

1472 Other Employee Reviews for Victoria's Secret Stores (View Most Recent)

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  1. 1 person found this helpful  

    Great Company...but workplace environment is petty and

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Planner  in  Columbus, OH
    Former Employee - Planner in Columbus, OH

    I worked at Victoria's Secret Stores full-time for more than a year

    Pros

    The company has awesome benefits and talks a great game...If the business actually ran how the company claims this would be a great place to work.. but it doesn't.

    Cons

    Plan to work at least 60 plus hours a week and dealing with very petty and vain women. (FYI Men do not see upward mobility within the company) You will put in long hours and you will be expected to work through lunch everyday... if you need to leave for a doctor appointment that time will be taken out of your 17 days of vacation/sick... they do not consider that you make up the time by working 60 hours a week.

    Advice to ManagementAdvice

    Management has favorites and will only listen to those people, unfortunately most of the favorites are right out of Ohio State and have no experience in business...

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    It is an okay place to work if you don't want to work a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Victoria's Secret Stores part-time for less than a year

    Pros

    Very good associate discounts, especially if you are a Pink girl. Got some Pink outfis for free.

    Cons

    For part time associates they would cancel shifts if the store was not busy. A lot of my shifts got cancelled or I was told to go home early. Always got pressured to make sales goals and to open up credit cards. Pay was barely over minimum wage and never got an increase in the 6 months I worked there.

    Advice to ManagementAdvice

    Give better pay to sales associates and try to give better hours instead of hiring more and more workers.

    Doesn't Recommend
    Neutral Outlook
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