Victoria's Secret Stores

  www.victoriassecret.com
  www.victoriassecret.com
There are newer employer reviews for Victoria's Secret Stores

 

A family or a company?

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Category Manager
Current Employee - Category Manager

I have been working at Victoria's Secret Stores full-time (more than 5 years)

Pros

Victoria's Secret is more like a family than a company. They care about your development, about the customer and about your work/life balance. They give millions to charity every year as well as associate incentives. They (along with your help) create an experience for the customer, not just a store to shop in.

Cons

None. It's retail so you have the same customer issues as anyone else but the company gives you millions of ways to resolve them.

Advice to ManagementAdvice

Follow up with development and create more connectivity when possible.

Recommends
Positive Outlook
Approves of CEO

1536 Other Employee Reviews for Victoria's Secret Stores (View Most Recent)

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  1.  

    Hardest retail job you'll ever have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pink Category Supervisor in Tempe, AZ
    Current Employee - Pink Category Supervisor in Tempe, AZ

    I have been working at Victoria's Secret Stores full-time (more than an year)

    Pros

    Good discount, sometimes free bras or other items.
    Lots of opportunities to move up in your store or to another
    Every new hire gets a bundle of free/inexpensive items, which changes every few months.
    If you work in Pink, depending on the store, you can wear Pink to work.
    You know your schedule for a month in advance so you can plan accordingly.
    Monthly (sometimes weekly) management meetings to gain insight into other areas of the business, what's new/coming, and/or issues in the store can be discussed.
    Managers try to empower associates to solve customer issues, preparing them for their next role.

    Cons

    Pay is usually minimum wage for associates, it is hard to motivate them to go above and beyond.
    Customer issues can be mind-blowing or infuriating. We must take back every item, even if the bra has been worn for 10 years.
    Managers sometimes do not empathize with associate issues. Can give conflicting direction.
    Depending on the store, closing staff will stay as long as it takes (sometimes 2am) to finish folding underwear and sizing items in order to make the store look perfect.. even though the store closed at 9pm.

    Advice to ManagementAdvice

    Remember that your associates only work for about $8/hr. In a high-volume store, the expectations and standards are higher. The inconsistency in cleanliness and experience is noticeable from store to store, depending on who is in charge. Consistency as far as recovering the store and giving the same customer experience would make employees more proud of their brand (and store) as they visited other stores.

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Room in Miami, FL
    Former Employee - Stock Room in Miami, FL

    I worked at Victoria's Secret Stores part-time (more than an year)

    Pros

    easy job cool co workers bad store management

    Cons

    repetitive boring. managers did not value employees. very low pay.

    Advice to ManagementAdvice

    LISTEN TO EMPLOYEES IDEAS

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Victoria's Secret Stores

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