There are newer employer reviews for Virgin America
There are newer employer reviews for Virgin America

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Helpful (1)

Disorganized company with inexperienced leadership

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Guest Services in Chicago, IL
Current Employee - Guest Services in Chicago, IL

I have been working at Virgin America full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

The only real good thing about working for this company is a majority of the great people you will meet and the friends you will make. Flexibility is good with being able to trade shifts, hours are not bad.

Cons

There are so many things I don't like about this company. The main things are they hire incompetent people to work for them because they care more about personality and looks than they do about how you can perform the job. A lot of the people they hire at Virgin have strong personalities which causes a "too many cooks in the kitchen" atmosphere with strong opinions going left and right and nothing gets agreed upon or accomplished. They like to hire inexperienced leadership, people with no experience to lead a team who have no social skills. They promote egocentric people who get big heads after attaining a position of power. On top of that the company itself is disorganized and they care more about doing what the passenger wants to be happy than abiding by company policies and procedures to make money. Policies and procedures are inconsistent among the entire company as rules aren't ever consistently followed. They aren't doing what they should be to be an airline that will be around for much longer. Career growth/opportunities are null unless you want to relocate to corporate. There is no growth for you at any of the airports. If you want to come here for further career opportunities, think again because there won't be any unless you want to move to expensive San Francisco. On top of that, compensation is low, benefits are not good like other airlines, senior leadership say they care about each of you, they don't.

Advice to Management

Hire more experienced supervisors who know how to run a team like butter. The company over all needs to be more consistent with guest-facing policies and procedures, there is so much unclarity in policies and procedures that no one knows that the proper procedure is and people do what they feel like. Need better leadership.

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  1. Helpful (1)

    Goods and Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin America full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great product, Fun environment. Flight benefits are the best part.

    Cons

    Pay is low, unorganized leadership. Inconsistent with polices and procedures. The company is focused on the wrong things.


  2. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Flight Team Lead in San Francisco, CA
    Former Employee - In Flight Team Lead in San Francisco, CA

    I worked at Virgin America full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun culture and great people on the front line. Lots of flexibility.

    Cons

    Unfortunately the general compensation was quite low, and ultimately the reason I left. I didn't see my career growing here either.


There are newer employer reviews for Virgin America
There are newer employer reviews for Virgin America

See Most Recent

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