Vitera Healthcare Solutions

www.nolongerinbusiness.com
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Helpful (2)

It's a good company to work for,

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Tampa, FL
Current Employee - Anonymous Employee in Tampa, FL
Recommends
Approves of CEO

I have been working at Vitera Healthcare Solutions full-time (Less than a year)

Pros

Nice office (good location and workspace), mostly friendly employees, collaborative atmosphere, challenging I'm one of those "new hire" (semi) "recent grads" with "no experience" but I can honestly say that I do better and more work than most the "experienced" folks, and that's why there are so many people complaining. Yes, there is some level of apprehension in worrying whether or not you'll have your job next quarter, but the people who are worried about that aren't working hard enough IMO. If you're're not doing as good of a job as others, you'll be let go. I've seen new and old employees get "repositioned". Yes, the work is difficult, but if you honestly work hard at it, you succeed easily. My job is one of the ones that require more than 40 hours a week, but it's untrue to say that it's not possible (or even easy) to balance work and life. The company does have occasional corporate events, gives employees opportunities to interact with executives personally and regularly, and is just a good place to work for overall.

Cons

lack of SOPs across departments, people who do their job lazily, lack of mid-level management experience So I'm fine with a company that hires a bunch of new people, but it is a problem when a bunch of the mid-level managers do not have experience with the company and/or industry. I know several people who are responsible for others and important duties, but they just do not know how to do their job... that's a problem, but not widespread. Honestly, and I'm sure this won't be appreciated by the employees who have been here for a while, a lot of the older employees seem to be resentful at changes and new hires. Yes, we're now (I count everyone less than 9 months as new), but we're an important part of the team and do have something to contribute. The most frustrating thing is the lack of SOPs. When the company was Sage, rules were one way. Now that it's Vitera, they're another. Even since we've been Vitera, SOPs have changed - and important ones, like cancellation notice requirements and such. Nothing more frustrating than trying to do your job and being told that rules you're playing by are no longer being used (especially when they were made since the Vitera takeover). But just my 2 cents...

Advice to Management

It would be nice to interact with the higher level executives more often and at a personal level. Although there are the lunch meet & greet type events and other opportunities, it's nice to see execs around on a day to day. Also, please read the comments from everyone, but doing so with a grain of salt.

Vitera Healthcare Solutions Response

Apr 16, 2013 – Human Resources Manager

Thanks for taking the time to write this review -- we appreciate your feedback.

Other Employee Reviews for Vitera Healthcare Solutions

  1. Helpful (3)

    Positive Employee Centered Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Tampa, FL
    Current Employee - Software Developer in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vitera Healthcare Solutions full-time (Less than a year)

    Pros

    Good team atmosphere. Software Developers and QA work side by side in cooperative Agile Software Development environment. All new management is enthusiastic and positive. Development cycle is fast paced but not high pressure. Projects are small and manageable. High degree of cooperation. Friendly, fun place to work. Strong corporate culture valuing Integrity and employees. General knowledge assessment test given to all potential employees.

    Cons

    Senior management is all new (most managers have been here less than year). There has been much turnover since company was purchased from Sage. There is uncertainty with long term goal of venture

    Vitera Healthcare Solutions Response

    Mar 14, 2013 – Human Resources Manager

    Thanks for your feedback!


  2. Helpful (8)

    Dead end job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vitera Healthcare Solutions full-time (More than 5 years)

    Pros

    Advances have been made on the software development end.

    Cons

    No performance reviews. No raises or performance based incentives. No opportunities to move up in this company. They got rid of older employees that were being paid too much to replace with a younger crowd that doesn't know any better. They fire employees without having replacements in place to pick up the slack. The remaining experienced representatives get dumped additional job responsibilities without a change in job title or mention of a pay increase. Managers do not want to deal with clients. Employees don't like to deal with clients. Its like we have created a culture of "hot potato" in dumping escalations on other people or departments, until the clients are back at square one; explain to me how this is "delighting our customers"? Sales reps don't understand what they are selling. Customers are painted a picture with un-realistic expectations. New techs don't understand what they are supporting. New customer service reps don't understand whats being invoiced. Prices go up, contracts are lost. Credits are issued like candy. Business decisions are made without understanding the full impact of these decisions on the company, the employees, or the clients. The benefits (i.e. health insurance) are a joke. I pay Aetna monthly to have the benefit of paying full price every time I go to the doctor, having a deductible I will NEVER meet. I won't have to worry about that too much though, being that they took away our sick time too; who has the time to go to the doctors? I do not see a bright future here...

    Advice to Management

    There are so many things wrong with this company, I don't even know where to begin. Treat your employees as more than just human capital. Ensure company guidelines are set and adhered to across departments. Work on creating SOPs for every job function. Make sure the clients are well informed of changes in business policy, pricing, etc. Set standards and reward those representatives that meet or exceed those expectations. Promote from within the company.

    Vitera Healthcare Solutions Response

    Apr 16, 2013 – Human Resources Manager

    Thanks for your comments. As a company, Vitera strives to cultivate an environment that rewards high performance and results. Our annual performance and merit review process is intended to foster a ... More


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