There are newer employer reviews for Vivint
There are newer employer reviews for Vivint

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Started off great, then got really terrible.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Support Representative in Provo, UT
Former Employee - Customer Support Representative in Provo, UT

I worked at Vivint full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

"Free" lunch, decent pay considering the entry-level nature of the job, constant feedback to improve your skills

Cons

Management is out of touch, supervisors range from incompetent to apathetic, customer satisfaction is low and they take it out on you, having to clean up problems created by other departments

Advice to Management

Don't give your veteran employees a pay cut and call it a raise, then wonder why turnover is so obscenely high.

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  1. In sales, pick the right team and you will LOVE it. Be selective. Look for good culture and strong sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Sales Representative in Columbia, SC
    Former Contractor - Sales Representative in Columbia, SC

    I worked at Vivint as a contractor (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing commission structure at an innovative and motivated company. They constantly strive to make things better for employees and customers. I found that in the right team, there is an amazing balance between competitive spirit and unity. I also believe that offices who know how they help customers just are happier.

    Cons

    Intense schedule and sometimes overly-competitive environment. Some of the culture was not in line with my life. Some offices and managers have some sales tactics that are truly horrifying. The company, Vivint, tries to weed these offices out, but choosing the wrong office leads to jaded and unhappy reps. Be choosey and you will be happy. Look for high sales and highly honest culture. These offices exist.

    Advice to Management

    Get rid of the "shady" sales guys. I know you are trying, but one bad apple can ruin a batch quickly.

  2. Vivint is one of the best company's to work for and truly focuses on the customer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Support Supervisor in Provo, UT
    Current Employee - Service Support Supervisor in Provo, UT

    I have been working at Vivint full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free lunch
    Incentives
    Fantastic leadership
    Focuses on the customer
    The culture and environment
    Free gym
    Medical clinic
    Competitive pay
    Flexible schedules

    Cons

    Cafe food isn't that great

    Advice to Management

    Field service (service support, field support) struggles with lack of communication with upper management. Poor leadership skills. Needs of the customers are not being taken care of properly.

There are newer employer reviews for Vivint
There are newer employer reviews for Vivint

See Most Recent

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