Vodafone

www.vodafone.com
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customer care

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Contractor - Customer Service Representative in Cairo (Egypt)
Former Contractor - Customer Service Representative in Cairo (Egypt)

I worked at Vodafone as a contractor (less than a year)

Pros

1- I learned an excellent communication and presentation skills.
2- I knew how to handle any customer core-Med-high-premium & paltinum.
3- The only communication firm that has the call record of the customers appear in only 20 minutes!!!.
4- Strongest system.
5- A lot of benefits & friendly atmosphere.

Cons

there was some changes that the system done in the rate plans of the customers by it self that causes the customers call to abuse us and some balance disputes,, but after amending the system it becomes the most powerful system in the field of communication firms.

Advice to ManagementAdvice

just stop stressing the employees more and more ,,, they already have enough stress

Recommends
Neutral Outlook
No opinion of CEO

472 Other Employee Reviews for Vodafone (View Most Recent)

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  1.  

    Working at Vodafone Czech Republic is truly a unique experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Consultant in Prague (Czech Republic)
    Former Employee - Business Consultant in Prague (Czech Republic)

    I worked at Vodafone full-time (more than 5 years)

    Pros

    1. Company culture is very distinct - open, informal, dynamic, you voice your opinions, you maintain your own personal style and you are part of an amazing group of people.
    2. Great salary
    3. Flexible working hours
    4. Diverse employee benefits
    5. Environmentally conscious
    6. Good image on local market as well as very respected Globally

    Cons

    1. Lots of things started are not finished
    2. Constant changes - decisions change, conditions change, organizational structure changes often
    3. At times unclear internal processes and procedures
    4. High work intensity

    Advice to ManagementAdvice

    Stick to agreed priorities and don't forget to have a long term vision! Ensure timely communication and care for employees - they are an amazing asset you still have! Don't lose the passion that the company once had - that is what made it unique and that is what powered employee loyalty.

    Recommends
    Neutral Outlook
  2.  

    Fantastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dy Manager SCM in Mumbai (India)
    Current Employee - Dy Manager SCM in Mumbai (India)

    I have been working at Vodafone full-time (more than 8 years)

    Pros

    Best policies for employees and good work culture

    Cons

    Not much really as the industry itself moves pretty fast and unplanned

    Advice to ManagementAdvice

    No specific advice ot the management.

    Recommends
    Positive Outlook
    Approves of CEO
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