Volusion

  www.volusion.com
  www.volusion.com
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2 people found this helpful  

Management has no clue

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Design Manager in Austin, TX
Former Employee - Design Manager in Austin, TX

I worked at Volusion full-time (more than 3 years)

Pros

Great people (mostly). Great office space. Great coffee. Ping pong.

Cons

Lack of transparency from the top down. Awful communication and blatant misuse of defined processes. Zero accountability for managers who are hardly ever available and don't take time to develop employees. No long term plan and prone to emotional decisions rather than leaning on data and employee expertise to drive projects.

Extremely expensive health insurance and fake perks. The only free benefits are occasionally catered food, t-shirts and a small gym in one of the offices. They are cheap relative to other companies of the same size.

Advice to ManagementAdvice

There's a reason people are leaving in droves and it starts at the top. Let your employees do the work you hired them to do and get out of the way. You're slowing the company down with micro-management while competitors are eating you alive with innovation, better products, and higher customer engagement. Morale is low b/c middle managers are self serving and don't put time into developing employees. Take a hard look at exit interviews and make improvements instead of sitting on them hoping the problems go away.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

100 Other Employee Reviews for Volusion (View Most Recent)

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  1. 4 people found this helpful  

    Decent work/ TERRIBLY managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Concierge in Austin, TX
    Former Employee - Support Concierge in Austin, TX

    I worked at Volusion full-time (more than an year)

    Pros

    Decent software, way more feature packed than any of the competitors out there.
    1st line managers/leads are awesome
    Design/Marketing are great departments

    Cons

    Worse pay than all the other competitors
    More work than the competitors
    Support and dev is very mis-handled by management (IE. major feature release was tested by QA for less than a week and released during the busiest time of the year)

    Advice to ManagementAdvice

    Management in support minus the new head is pretty terrible and there are some people that should NOT be in leadership roles. Pay your GOOD/SMART employees more so they don't leave and recognize them. If they can make 5 an hour more at BigCom or somewhere else for doing LESS work, they WILL leave. Pay to Play. Take better to criticism. If lots of people are complaining about something, maybe its a company policy or set of management that should change, don't blackball them. I was one of the smartest employees theyve had in support ever, but was blackballed because of my strong personality. Management usually spends more time on FB or not working than doing actual work.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 7 people found this helpful  

    Serious Sales Professionals Need Not Apply - In Fact, Avoid Volusion Like the Plague!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Volusion full-time (more than an year)

    Pros

    Great People, Free Food (occasionally) unique, well-lit offices, ping pong tables and great location in North Austin. If you are lucky enough to get on the right team, you may be privy to decent coaching and mentoring.

    If you are willing to work 60 hours a week and 30/31 days of the month, you can make the dollar amount you were promised when you were offered the job.

    Cons

    While I can't speak for other departments at Volusion, I can say that the sales management has created a completely toxic work environment in the following ways:

    Sweatshop mentality - You are judged for leaving right at the end of the work day. Sales reps are expected to work late into the evening (as late as 9pm in some cases) in order to achieve ridiculous quotas. In one instance, an employee was told that the reason he did not achieve his sales goal was because he was having lunch on a daily basis and that he should consider skipping his lunch break a few times per week to make more sales calls.

    Questionable sales practices - Poor quality leads, an uneducated customer base combined with high-pressure closing tactics result in high customer turnover rates and a system that penalizes sales reps financially. The companies marketing department doesn't seem to be aligned with the overall sales goals of the organization, and has invested minimal resources in better educating potential customers or creating consistent messaging and higher quality sales leads.

    Unfair expectations - One of the biggest issues with the sales group is the finance department's refusal to set realistic sales goals. Sales quotas are changed on a monthly basis and can jump as high as 40% from one month to the next. Employees are not given their quotas until half way through the sales month, which is stressful since sales reps have to scramble for the rest of the month to hit their quota. This pressure contributes to the high rate of burnout in the department

    Poor compensation - The model is set so that a rep who brings in amounts as high as $50,000 in revenue can walk away WITHOUT commission because their quota was $51,000. The house always seems to win at Volusion and there are many months where all of your hard work and long hours will be for nothing or possibly a few hundred dollars at best. In addition, the base salary is not competitive in the Austin software market. Ecommerce is a technical sale, yet Volusion seems to think that they can hire A players at B-C level salaries.

    Bonus - Senior management and other key departments i.e. marketing, biz dev and finance are secluded from the client facing departments. They try to involve the peons as little as possible and avoid contact by hiding behind closed doors when they have meetings with middle management. They clock out at 5pm everyday and enjoy nice perks like gym access, product launch parties and staff mixers. In one instance, the sales and support staff were not allowed to attend a launch party for Mozu, the company's enterprise software solution, which was built from the efforts of these departments. It seemed a bit unfair to leave out departments who were key to the company's success during a company-wide celebration.

    Advice to ManagementAdvice

    You are negatively affecting the lives of your employees! Some of us are working to create new revenues for this company and are left high and dry for being a few hundred dollars shy of our sales quota. Figure out how to better compensate sales reps. Give the client facing employees a chance to celebrate company wins and be more transparent with the company's outlook and goals. It is difficult to come into work and be expected to put in 60 hours when we have no idea if it is affecting the bottom line and overall mission.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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