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Helpful (7)

Management has no clue

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Design Manager in Austin, TX
Former Employee - Design Manager in Austin, TX

I worked at Volusion full-time (More than 3 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Great people (mostly). Great office space. Great coffee. Ping pong.

Cons

Lack of transparency from the top down. Awful communication and blatant misuse of defined processes. Zero accountability for managers who are hardly ever available and don't take time to develop employees. No long term plan and prone to emotional decisions rather than leaning on data and employee expertise to drive projects. Extremely expensive health insurance and fake perks. The only free benefits are occasionally catered food, t-shirts and a small gym in one of the offices. They are cheap relative to other companies of the same size.

Advice to Management

There's a reason people are leaving in droves and it starts at the top. Let your employees do the work you hired them to do and get out of the way. You're slowing the company down with micro-management while competitors are eating you alive with innovation, better products, and higher customer engagement. Morale is low b/c middle managers are self serving and don't put time into developing employees. Take a hard look at exit interviews and make improvements instead of sitting on them hoping the problems go away.

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  1. Helpful (5)

    Decent work/ TERRIBLY managed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Concierge in Austin, TX
    Former Employee - Support Concierge in Austin, TX

    I worked at Volusion full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Decent software, way more feature packed than any of the competitors out there. 1st line managers/leads are awesome Design/Marketing are great departments

    Cons

    Worse pay than all the other competitors More work than the competitors Support and dev is very mis-handled by management (IE. major feature release was tested by QA for less than a week and released during the busiest time of the year)

    Advice to Management

    Management in support minus the new head is pretty terrible and there are some people that should NOT be in leadership roles. Pay your GOOD/SMART employees more so they don't leave and recognize them. If they can make 5 an hour more at BigCom or somewhere else for doing LESS work, they WILL leave. Pay to Play. Take better to criticism. If lots of people are complaining about something, maybe its a company policy or set of management that should change, don't blackball them. I was one of the smartest employees theyve had in support ever, but was blackballed because of my strong personality. Management usually spends more time on FB or not working than doing actual work.


  2. Helpful (13)

    Embracing Stagnation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Concierge in Austin, TX
    Former Employee - Support Concierge in Austin, TX

    I worked at Volusion full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Yes, they have free food, as well as other perks. Good benefits. The people you work with are generally nice.

    Cons

    The company has terrible policies for their customers, which makes working there terrible. The perks are just a substitute for decent pay. Management act like they care. In fact, they are nothing but optimistic, but nothing changes.

    Advice to Management

    Give your employees better pay instead of letting them wear flip flops. Stop making terrible decisions, which lead to frustrated customers and employees. Maybe then you will see people not leap frogging to get out of there.


There are newer employer reviews for Volusion
There are newer employer reviews for Volusion

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