90 Employee Reviews (View Most Recent)

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1 person found this helpful  

NEVER AGAIN!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Technical Support Representative  in  Holmdel, NJ
Current Employee - Technical Support Representative in Holmdel, NJ

I have been working at Vonage

Pros

free food, clean toilets, plenty of parking and friendly staff.

Cons

It’s beautiful on the outside and smells like dirty laundry inside. You have to work as a poly-lingual therapist to succeed at Vonage, if you sign up for any kind of phone-support position. The place is a huge revolving door. There is no real HR. They measure employee performance by analyzing the fake surveys they receive from their customers. The management gets paid to act like they care. THEY DO NOT DRUG TEST. Great clean toilets and they hand you 5$ for lunch. Sticking your head in the wall for $14.99 plus tax sounds good at Vonage.

Advice to ManagementAdvice

LEARN HOW TO MANAGE AND DEVELOP SOFTWARE THAT WORKS. ENGLISH IS A BIG PLUS.

Doesn't Recommend
No opinion of CEO

Other Reviews for Vonage

  1. 2 people found this helpful  

    Ask questions. We have to let you go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Holmdel, NJ
    Former Employee - Anonymous Employee in Holmdel, NJ

    I worked at Vonage

    Pros

    Great pay.
    Hourly employees are great to work with.
    Balanced medical package.(includes dental and vision care).
    At one time this was one of the best places to work for

    Cons

    Odd job shifts
    Lack of personal time
    Lack of acknowledgement from management for a job well done
    Lack of leadership
    Lack of focus as to what direction the company wants to go

    Advice to ManagementAdvice

    Focus on what you do best, and do it better. We a lot of low morale issues due to the way a lot of things are handled, the lack of transparency within upper management and being able to define the roles that management are suppose to play in the support and growth of its employees

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Ok experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Holmdel, NJ
    Former Employee - Anonymous Employee in Holmdel, NJ

    I worked at Vonage

    Pros

    NIce building. Lots of nice people. Most seem to really care about how their job affects the company. Pay is decent but sometimes raises were extremely poor. In house Starbucks was great. Fun stuff all the time like bbq's, department festivities (birthdays, holidays). Volley ball court, putting greens, makeshift driving range and game room are all some of the fun stuff employees partake in when goals are met or for special occasion. Lots of collaboration between teams to get things done.

    Cons

    Upper management isn't very proactive and waits to tackle problems after they've had a severe financial impact. Frustrating for employees who care and voice concerns early with no response. "Friends and favorites" get promoted more often. I guess that goes for any company but politics shouldn't supercede ability. Customer service agents seem to be abused by being forced to use extra skills without xtra ecompensation but thats hearsay. Some mean people. Again, thats everywhere. Benefits were horribly expensive for family but that seems to be the norm with a lot of companies these days.

    Advice to ManagementAdvice

    Stop giving everything away for free! Unlimited Unlimited Unlimited?? Limit things for goodness sake! Contribute to employee benefit premiums. Stop spending money on tee shirts, pens and other branded nonsense and start putting that money to help employees live better lives in this economy. Every type of employee.

    No opinion of CEO
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