Vonage

  www.vonage.com
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87 Employee Reviews (View Most Recent)

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2 people found this helpful  

Sinking slowly

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Technical Support Representative  in  Holmdel, NJ
Current Employee - Technical Support Representative in Holmdel, NJ

Pros

The only thing Vonage has going for them that other tech support jobs do not is the $100/month they give everyone to spend on food in their cafeteria.

Cons

Senior management has *NO IDEA* what goes on with the "regular" employees or the company in general. There is very little communication between the top level and the bottom level, and oftentimes the bottom level is completely left out of company-wide meetings due to "scheduling conflicts".
The attendance policy for the call floor does not leave any room whatsoever for an actual sickness or injury. Employees can call out sick three days in 6 months and get fired the fourth time.
The company has no way of polling or extracting necessary information from their own database of customer calls. If the company needs to find out information about a certain topic, each call center agent is required to fill out additional forms and/or spreadsheets *while on the phone with a customer* that gets consolidated and sent up the ladder.

Advice to ManagementAdvice

Talk to your employees. Spend time on the call floor, or at least actively listen to the calls going on. Come up with a way of monitoring customers' call quality.

Doesn't Recommend
Disapproves of CEO

Other reviews for Vonage

  1.  

    Not your typical corporate enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Holmdel, NJ
    Current Employee - Anonymous Employee in Holmdel, NJ

    Pros

    Many different lateral moves are available

    Cons

    The ladder up is limited

    Advice to ManagementAdvice

    Be competitive in the market

    No opinion of CEO
  2. 1 person found this helpful  

    Not highly recommended for job advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Supervisor  in  Holmdel, NJ
    Current Employee - Supervisor in Holmdel, NJ

    Pros

    You can easily move to different positions LATERALLY, but do not expect to make major advancements upward.

    Cons

    Lack of direction, if you are looking to advance dont expect to climb the ladder here. Also, once you have been setup with a salary, you are stuck with it to the end. They do not do raises based on performances, and bonuses are scaled low. Vonage also does not have much in terms of self developing yourself, poor onsite training.

    Advice to ManagementAdvice

    Take a look at what you have on hand. Employees who year in and out receive great reviews are not properly rewarded. Those who are there for the company, not the money - dont receive the recognition they should receive.

    Doesn't Recommend
    No opinion of CEO
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