90 Employee Reviews (View Most Recent)

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Think twice about working here.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Software Developer II  in  Holmdel, NJ
Current Employee - Software Developer II in Holmdel, NJ

I have been working at Vonage

Pros

The salary has been steady, and they give decent bonuses.

Cons

No appreciation for work done.
No communication or input on software development deadlines.
Very little advancement based on technical skill.
If you're the kind of person who sends emails to show you're working instead of cutting code, this is the place for you.

Advice to ManagementAdvice

The leadership at the director and technical manager level needs a serious overhaul.

Doesn't Recommend
No opinion of CEO

Other Reviews for Vonage

  1. 1 person found this helpful  

    Ok, as call centers go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager  in  Holmdel, NJ
    Former Employee - Account Manager in Holmdel, NJ

    I worked at Vonage

    Pros

    - Performance incentives
    - Still a relatively small business, so upper management is accessible, including CEO
    - millions invested in training
    - on-campus gym, Starbucks, & Gourmet dining area.
    - commuter shuttle to and from train station.
    - great opportunity to travel
    - decent pay

    Cons

    - great work as an account manager can easily overlooked
    - supervisors tend to side up with those that they go to the bar with, as opposed to the performance driven AC's
    - not nearly enough employees are Vonage customers, and it shows it sales numbers. They too don't believe in the product.
    - technology company that hasn't added anything substantially new to customers in the last 4 years-has become very stale.

    Advice to ManagementAdvice

    - All supervisors should be coached intensely on building relationships.
    - don't just assume that because one quietly exceeds his goals that he or she is not happy
    -

    Disapproves of CEO
  2. 2 people found this helpful  

    Sinking slowly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support Representative  in  Holmdel, NJ
    Current Employee - Technical Support Representative in Holmdel, NJ

    I have been working at Vonage

    Pros

    The only thing Vonage has going for them that other tech support jobs do not is the $100/month they give everyone to spend on food in their cafeteria.

    Cons

    Senior management has *NO IDEA* what goes on with the "regular" employees or the company in general. There is very little communication between the top level and the bottom level, and oftentimes the bottom level is completely left out of company-wide meetings due to "scheduling conflicts".
    The attendance policy for the call floor does not leave any room whatsoever for an actual sickness or injury. Employees can call out sick three days in 6 months and get fired the fourth time.
    The company has no way of polling or extracting necessary information from their own database of customer calls. If the company needs to find out information about a certain topic, each call center agent is required to fill out additional forms and/or spreadsheets *while on the phone with a customer* that gets consolidated and sent up the ladder.

    Advice to ManagementAdvice

    Talk to your employees. Spend time on the call floor, or at least actively listen to the calls going on. Come up with a way of monitoring customers' call quality.

    Doesn't Recommend
    Disapproves of CEO
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