There are newer employer reviews for Vonage
There are newer employer reviews for Vonage

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Technical Support Review

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Support in Holmdel, NJ
Current Employee - Technical Support in Holmdel, NJ

I have been working at Vonage

Approves of CEO
Approves of CEO

Pros

Not bad pay
3 month paid training
Fun coworkers
$100 lunch allowance
Average benefits after just starting out
Some chance to move around in the company
Supervisors are usually very normal and approachable

Cons

Chance to move around in company seems random at best
Some days dealing with the dumbest/cheapest/rudest customers known to mankind

Advice to Management

Offer more reasons for not getting or what we need to do to change job position to advance and make it appear to be a lot less random.

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  1. Helpful (1)

    Ok, as call centers go

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Holmdel, NJ
    Former Employee - Account Manager in Holmdel, NJ

    I worked at Vonage

    Disapproves of CEO
    Disapproves of CEO

    Pros

    - Performance incentives
    - Still a relatively small business, so upper management is accessible, including CEO
    - millions invested in training
    - on-campus gym, Starbucks, & Gourmet dining area.
    - commuter shuttle to and from train station.
    - great opportunity to travel
    - decent pay

    Cons

    - great work as an account manager can easily overlooked
    - supervisors tend to side up with those that they go to the bar with, as opposed to the performance driven AC's
    - not nearly enough employees are Vonage customers, and it shows it sales numbers. They too don't believe in the product.
    - technology company that hasn't added anything substantially new to customers in the last 4 years-has become very stale.

    Advice to Management

    - All supervisors should be coached intensely on building relationships.
    - don't just assume that because one quietly exceeds his goals that he or she is not happy
    -

  2. Think twice about working here.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II in Holmdel, NJ
    Current Employee - Software Developer II in Holmdel, NJ

    I have been working at Vonage

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The salary has been steady, and they give decent bonuses.

    Cons

    No appreciation for work done.
    No communication or input on software development deadlines.
    Very little advancement based on technical skill.
    If you're the kind of person who sends emails to show you're working instead of cutting code, this is the place for you.

    Advice to Management

    The leadership at the director and technical manager level needs a serious overhaul.

There are newer employer reviews for Vonage
There are newer employer reviews for Vonage

See Most Recent

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