There are newer employer reviews for Vonage

2 people found this helpful  

Dissatisfied

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Advanced Operations Support in Holmdel, NJ
Former Employee - Advanced Operations Support in Holmdel, NJ

I worked at Vonage

Pros

Free stuff, cool co-workers (within your department, non-management), you can get away with quite a bit as you're basically just a number.

Cons

Being on the phones is horrible, management micro-manages everything you do, you get in trouble for almost anything that you do that is not approved by them. You must say what they want you to say and you cannot stray off from that, you are constantly being yelled at to be working, yet management is never around, always out on 2+ hours lunches or coming in late/leaving early. Also, upper management tries to fix problems, and lower management does as well, but middle management hides everything and doesn't want to do any work, ever.

Advice to ManagementAdvice

Clean up the management staff that never shows up to work, stays out on long lunches and leaves early. Also, learn to promote from within and STOP favoring people for promotions.

Doesn't Recommend
Disapproves of CEO

99 Other Employee Reviews for Vonage (View Most Recent)

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  1.  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President in Holmdel, NJ
    Former Employee - Vice President in Holmdel, NJ

    I worked at Vonage

    Pros

    Still small enough to see how the parts of a company work (or do not work well) to provide a service to customers

    Cons

    More bureacracy and politics than normal for a company of its size. Not really a tech company. It's phone service. And lots of customer service issues to grind through like any other telephone company.

    Advice to ManagementAdvice

    More bureacracy and politics than normal for a company of its size. Not really a tech company. It's phone service. And lots of customer service issues to grind through like any other telephone company.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Technical Support Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support in Holmdel, NJ
    Current Employee - Technical Support in Holmdel, NJ

    I have been working at Vonage

    Pros

    Not bad pay
    3 month paid training
    Fun coworkers
    $100 lunch allowance
    Average benefits after just starting out
    Some chance to move around in the company
    Supervisors are usually very normal and approachable

    Cons

    Chance to move around in company seems random at best
    Some days dealing with the dumbest/cheapest/rudest customers known to mankind

    Advice to ManagementAdvice

    Offer more reasons for not getting or what we need to do to change job position to advance and make it appear to be a lot less random.

    Approves of CEO
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