There are newer employer reviews for W.W. Grainger

5 people found this helpful

Goals, expectations, requirements are all too high. Pay way too low for the desired results.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Territory Sales Representative in North Salt Lake, UT
Current Employee - Territory Sales Representative in North Salt Lake, UT

I have been working at W.W. Grainger full-time (more than a year)

Pros

PST. Work phone for personal use. a highly watched (telematics) car for some personal use.

Cons

We're not AM's, we're TSR's and are paid accordingly, which is very weak. They expect us to be strategic with over 350 accounts, while seeing at least 15 per day, all while working on the previous 15 calls the day before. It's impossible. They think there's 48 hours in one day, which is the amount of time you need to stay caught up. It's always more, more, more for less. They say the commission is "uncapped", but theres a locked down, padlock cap on it! If you're lucky enough to have a low goal one month (which rarely you are lucky at all here) and do well, they'll get that money back next half when they realize you've made too much and increase your goals so you hit under the 75% threshold. Micromanagement from imcompitant managers. Pointless early morning rally's. Ride a long days with your boss are the worst/most annoying pointless thing. Talks to us like we're 19 year olds fresh out of high school and thinks we make that of an AM. Combination for failure and high turnover. There's been 100% turnover in the 1.5 years I've been here, including a new manager. My advise, don't even consider a TSR role.

Advice to ManagementAdvice

Lower the goals, find compitant managers and increase the salary to at least become competeive. Also lowering the 60% margins on the items you're trying to screw the customers with.

Doesn't Recommend
Negative Outlook
Disapproves of CEO
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  1. 3 people found this helpful

    Going down hill..FAST!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Teterboro, NJ
    Current Employee - Sales Associate in Teterboro, NJ

    I have been working at W.W. Grainger full-time (more than 8 years)

    Pros

    The only thing that is left is Profit Sharing

    Cons

    They don't care about the stores/counters anymore, we have lines of people but no employee's to help them. All the old time outside sales people have left, We even lost a few great managers because they were tired of playing the Grainger game. We have lost many internal employees, but that is kept quiet and they are not replaced. Everything is a secret, but employee's find out other ways, They treat up like we are stupid, tell us what to say and how to say it like robots.

    Advice to ManagementAdvice

    Happy Employee's = Happy Customers! Go back to old school Grainger when there was fun and work at the same time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful

    Great company, great benefits, not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Knoxville, TN
    Current Employee - Account Manager in Knoxville, TN

    I have been working at W.W. Grainger full-time (more than 5 years)

    Pros

    Grainger has a great people and resources to help you bring value to your customers. The benefits are good and for a distributor, they are great at what they do. Back orders and mis-shipments are an anomaly.

    Cons

    Change is abound on a regular basis so you better roll with it. Opportunities for advancement in sales are very few and far between. The company is heavily metric driven so you have to perform across all categories or management will find something to ding you on. It seems that Grainger is always trying to find a why to shape sales behavior by the incentives offered. The company is very goal driven and you judged fairly and sometimes unfairly due to your invididual performance to goal.

    Advice to ManagementAdvice

    Account managers like incentives and want to make more money which is why they are in sales. Instead of finding ways to reduce incentives look for ways to bring more opportunities to the table to drive behavior. Also, remove the administrative roadblocks that inhibit sales growth. Bring on DSM's from inside the organization.

    Recommends
    Neutral Outlook
    Approves of CEO
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