WAND Corporation

  www.wandcorp.com
  www.wandcorp.com
There are newer employer reviews for WAND Corporation

7 people found this helpful  

The worst Place to ever work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Business Analyst in Eden Prairie, MN
Current Employee - Business Analyst in Eden Prairie, MN

I have been working at WAND Corporation

Pros

some good co workers who are really good people

Cons

very disorganize, unstructured, do not care about employees at all, they make exempt punch in and out and force you to work 45 hours every week, no parking for employees, and very low pay

Advice to ManagementAdvice

bring some structure and treat employees well

Doesn't Recommend
Disapproves of CEO

38 Other Employee Reviews for WAND Corporation (View Most Recent)

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  1. 2 people found this helpful  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Information Technology in Eden Prairie, MN
    Current Employee - Information Technology in Eden Prairie, MN

    I have been working at WAND Corporation

    Pros

    You where many hats and always have some kind of project to do. There is no shortage of work.

    Cons

    The commute can be frustrating.

    Advice to ManagementAdvice

    none

    Recommends
    Approves of CEO
  2. 7 people found this helpful  

    Ignorant to the core

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Eden Prairie, MN
    Current Employee - Anonymous Employee in Eden Prairie, MN

    I have been working at WAND Corporation

    Pros

    Comradeship between fellow technicians.
    Occasional food and beverages on Fridays.
    Leadership too busy to really pay attention and will actually let you do your job and sometimes you get a minute to breathe.

    Cons

    Pay rate is way below industry standards with the amount of general IT knowledge as well as amount of work expected.
    Expect to be yelled at for small mistakes. You have to be able to learn and grow within in a company and not be tormented, interrogated and threatened for small mishaps. Engage the technician face to face and work with them to fix the issue and not by writing emails bashing their intelligence and reporting them to all the supervisors.
    Management does not have IT background or credentials to really help out in situations of assistance from technicians.
    Training in this place is ridiculous you could spend over two months and still not know everything, there is no standards and their idea of a ticket/shipping system makes it just about impossible not to make any mistakes and then they yell at you for problems that are beyond your control.
    Information lookup is another joke, no one in the company keeps it up to date which makes it impossible for the technicians to really get the information they need on the fly to help the customer.
    Mixed up call rate expectations: They care more about numbers rather than quality of care with customers calling in for help. They rather get the calls out of the queue as quickly as possible and end the calls as quick as possible instead of handling calls with care making sure the customer's issue is handled on the first call.

    Advice to ManagementAdvice

    Retention rates do matter! If you see your staff leaving at an increasing rate it should alarm you! Don't ignore it and think that morale doesn't matter, if you do ignore it sooner or later you will not have a staff and your reputation will be laughable.
    Have realistic expectations: You are not paying people enough and not setting good incentives for people to stay in the place. When level 2 techs are are only paid a dollar more than a level 1 you have a problem. When you claim to have a hierarchical structure of supervisors and tiered support staff, abide by it and always have someone there for technicians to go to. Have supervisors that know information technology or have a background in it. Just because you have a title of supervisor does not mean you are an IT supervisor, and in this department it's all IT.
    Upper management of the company never really is visible to this department and lets it continue to to disintegrate. If they cared about anyone there they would rid the management and get someone in there who knows how to effectively run a help desk and want to retain its people!

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for WAND Corporation

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