22 Employee Reviews (View Most Recent)

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1 person found this helpful  

Good money, easy job, horrible management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Associate  in  Spokane, WA
Former Employee - Customer Service Associate in Spokane, WA

I worked at WEST full-time for more than a year

Pros

Fairly good pay for an unskilled job, decent benefits, guaranteed 40 hours, nice building.

Cons

Extremely belittling and demeaning management, no room for advancement or promotion. Management views Tier 1 employees as disposable. Downtown location has to pay Diamonds ridiculous parking rates.

Advice to ManagementAdvice

Give team leads classes on constructive criticism, otherwise they will belittle their team members when going over QA's.

Begin valuing your employees more. Granted, in this economy if someone screws up, there are 25 people waiting to take their place, but wouldn't it be more cost effective to train less often and have a higher employee retention?

Offer a discounted parking pass to employees.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for WEST

  1.  

    Mired in rules.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Rocky Mount, NC
    Current Employee - Customer Service Associate in Rocky Mount, NC

    I have been working at WEST full-time for less than a year

    Pros

    There is a generous incentive program and overtime is guaranteed. It is very easy to work more than 40 hrs/week and rack up the overtime.

    Cons

    Very easy to get fired for almost any infraction of the rules which are very strict.

    Advice to ManagementAdvice

    Clearly post the rules with examples of unacceptable and acceptable behavior. Consider improving the look and feel of the facilities as working in such a bare bones environment doesn't boost morale and improve attitudes.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Part Time Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Work At Home  in  Omaha, NE
    Current Employee - Work At Home in Omaha, NE

    I have been working at WEST

    Pros

    flexible schedule, easy work, there is good support from peers

    Cons

    the pay is horrible, and there is an over kill on e-mail, we get over 10 emails a day with the same information

    Recommends
    No opinion of CEO
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