There are newer employer reviews for WEST
There are newer employer reviews for WEST

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At Home customer service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Toys R US Agent in Omaha, NE
Current Employee - Toys R US Agent in Omaha, NE

I have been working at WEST full-time (More than 3 years)

Recommends
No opinion of CEO
Recommends
No opinion of CEO

Pros

you can choose your own hours, work with minimal stress or overbearing leadership, easy interview process, never had any issues with pay

Cons

CONSTANT waiting for hours to post, pay is low, training is lacking, contact for help is minimal to none other than email, average handle time is hard to maintain

Advice to Management

better training

reviews filtered by
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  1. I have very much enjoyed it, so far...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Technical Care Representative in Spokane, WA
    Current Employee - AT&T Technical Care Representative in Spokane, WA

    I have been working at WEST full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Consistent hours, fair pay, great benefits, very thorough training...I have experienced a great level of care and concern from my trainer in my one week of training at West. I feel that we have each been given endless opportunities to ask questions, brainstorm, role play and study the material that we are eventually tested on. There is a vast amount of information to learn in just 7 weeks of training, so it is important to pay attention and take notes, as well as study those notes at home each night.

    Cons

    A bit like a high school environment, which can be difficult...I have found disgusting notes on the floor and it can be hard to hear the trainer, at times, above all of the side comments and laughing. The "cool kids" in our training class are constantly making fun of the smarter, somewhat "geeky" people, and the guys mainly sit around talking about who can sleep with which girl first. So, like I said, high school...you have to choose to be above all of this and simply show up with the intention of learning as much as you can before you are put on the production floor.

    Advice to Management

    Give tests to new employees in order to place them into specific training groups according to level of skill.

  2. Educational it was a nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WEST full-time (More than 5 years)

    Approves of CEO
    Approves of CEO

    Pros

    Job opportunities and ability to learn. Flexible hours.

    Cons

    There weren't any downsides to the company.

There are newer employer reviews for WEST
There are newer employer reviews for WEST

See Most Recent

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