Wachovia – “Mixed feelings”

Pros

Working with clients, relationship with team mates, good benefits, benefits available for part time work. Valued our clients.

Cons

Not enough training. Push to sell products consumers don't need. Not enough protection for the front line employees. Management had poor training.

Advice to Senior Management

Understand the stressors on the front line. Provide decent feed back and coaching. Don't make people work every saturday, it's bad for morale.