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3 people found this helpful  

Modern day slavery

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Unit Manager
Current Employee - Unit Manager

I have been working at Waffle House

Pros

The main pro is the possibility for promotion and is the main reason why I chose this company. There is a clear career path that can be followed. Start as a manager trainee move up to a Unit manager. From there you can become a District Manager and then a division manager. Pay is based on a bonus system which can be good when you hit all of your bonuses. It is a lot of responsibility and can prepare you for a career in many different fields.

Cons

When applying for the manager trainee you will be told an excellent story about being a Unit Manager and how great this position is but the sales pitch is far from the job. In reality, your hours will be from about 6:30 am to 3:30 to 4 pm if everything goes well that day. You work 6 days on and get 2 days off on a rotating schedule. On Friday and Saturday night and the night before your day off you MUST return to the store from 8:30 pm to 9:30pm for drawer change. As a Unit manager you are THE manager meaning that there is not another manager for the 24 hour restaurant except you, unless it is your day off. The manager at waffle house is the primary cook and many times the only cook on weekdays even when the cooking volume might be too much for one person to handle. The bonus plan that i mentioned above is what pushes upper management to treat their employees like slaves. For example, one of the bonuses is based on a target number that you have to be below in order to make this bonus, if you are above this number than you will be required to work at least one double shift ( 6:30 am to 9 pm) and then be back at work the next morning at 6:30 am. Many of the managers when over target do more than one double shift. When you interview you will be told that all managers make 40k to 50k but I find this very hard to believe because of our pay plan and my current pay. It is a ton of hours, stress, staffing nightmares and the most crazy multitasking that you will have ever been forced to do.

Advice to ManagementAdvice

Work on management retention not turnover. Not everyone that quits was going to "quit anyway". Start treating units and districts like managers instead of grill ops that can "save some payroll". Hold discussions with new unit managers to find out what struggles they face as a new manager and work on ways to improve the training. The one size fits all approach does not always fit every store and sometimes small adaptations should be able to be made by the unit or district manager to help the store succeed and be more profitable. Put more emphasis on sales bonuses, if i am up 15 % one week than give me an incentive to keep the huge sales increase, don't cap my bonus at 4% sales increase. Treat your district managers better because the unit managers see how they are treated. Many of the current Unit managers decided to work for Waffle House with the goal of being promoted to district and above. If unit managers see that the district managers are treated badly then why would they want to be promoted and furthermore why would they continue to work for Waffle House for any extended period of time. My last comment will be to not enforce rules that are unfair or unjust because you will loose the good managers who follow your instructions and will be left with the bad ones who were going to do whatever they wanted anyway. Always think about your reputation first because I do not believe that the current treatment of managers and associates was always like it currently is in 2011. When the economy starts recovering managers will start leaving and taking their opinions with them if they are treated poorly.

Doesn't Recommend
No opinion of CEO

Other Reviews for Waffle House

  1. 3 people found this helpful  

    Extremely cut throat, money is very good ,but all that matters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waffle House

    Pros

    Pay used to be very good. 23 percent across the board pay cut last year due to lower profits.

    Cons

    Because of current job market,company expects more from employees for less pay. They know you cant afford to say no. I just worked 3 weeks with no day off and was still made to feel guilty.
     If you complain you are a wimp and not a team player. There is always the threat that some younger, energetic type will get your job if you dont want to do what it takes. Unrelentingly stressfull. Go ahead and kiss your family goodbye. Waffle House comes first. Company line is that they will understand you are doing this for them. You will, of course, become fabulously wealthy . It will all be worth it , if you dont drop dead from a heart attack. Members of upper management will be all in your business. They are concerned about your personal and finacial issues and how that may effect your dedication to work. They will offer advice on family budgets, Tell you when to buy a house or car. They will even question you about how you spend your money. All because they care about you.

    Advice to ManagementAdvice

    Quit listening to all the management that follows you around when you visit. Their only concern is for you to leave happy. without drawing your attention. Dont beleive you are getting honest answers. They did not get above unit by telling you what you dont want to hear. We learn quickly. No excuses, No whining, Smile and never say anything negative, and Cover your butt at all costs. Instead of just looking at the results, consider how that result may have been accomplished.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    individual opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waffle House

    Pros

    If you are a performer, the money is great.
    The regular customers that you see on a daily basis.
    Some of the people that work for you.

    Cons

    The hours are ridiculous sometimes, especially if you have a poor manager in one of your units.
    Decisions are made at last minute timing.
    Communication on direction that Area is taking or needs to take to improve.

    Advice to ManagementAdvice

    communicate to lower echelons the strategy and the direction the company is heading.

    Recommends
    No opinion of CEO
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