Walgreens
2.9 of 5 3,145 reviews
www.walgreens.com Deerfield, IL 5000+ Employees

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2 people found this helpful  

Great place to advance as an employee, great place to manipulate as a customer

Photo Specialist (Current Employee)
Savannah, GA

ProsWalgreens is a great place to advance positions. If you are willing to work hard, take an interest in learning more about other positions, have better-than-average customer service skills, you can easily and quickly change/advance positions better suited for you. Advancement is based on competence and ability, regardless any physical attributes (age/race/etc.)or coworker emotional relationships. Hourly wage is often above minimum wage to for lower-level jobs, and usually within competive pay. You have the opportunity to make additional income by selling promotional items (items that are often of interest to customers anyway). You are encouraged to sell the items but not required to force (or feel forced) the sales. Due to the 7,000+ locations in the U.S. and Puerto Rico and high turnover rates, transferring locations is normally easy, as long as you are willing to make a bit of a commute. Company discounts at numerous businesses (inlcluding Verizon and GM) are nice bonuses, as does the employee discount of 15% of all merchandise and 20% of all Walgreen's brand products. What Walgreens terms the "Fair Scheduling Act" makes if impossible for any employees (including Ass. Managers) from working all morning shifts in addition to having weekends off (meaning all employees must work at least one night/afternoon shift and/or one weekend day each week). Becoming certified to work as a certified pharmacy technician can be paid for by Walgreens. Walgreen's works with many causes that benefit society, including hosting blood drives, selling donations for various charities, donating unsold holiday merchandise, etc. that usually offer customer incentives to help (offering discounts/coupons/rewards to those who donate). I have never peronsally seen Walgreens discriminate against any employee based on race/religion/creed/sexual orientation, despite living and working in a very conservative area (even though I know it's illegal for any company to do so, sometimes employers can get away with such things by claiming other problems). The "Customer is Always Right" motto is extremely practiced at Walgreens. Customer satisfaction is regarded as the top-priority (rightly so), and going out of the way to help a customer is seen as the average way of handling business. Thinking "outside the box" or "going the extra mile" is often given due praise, making employees feel appreciated. The relationships between Walgreens employees often has that corporate "family" feel. Gatherings and friendships between multiple employees within several stores are often formed. Becoming part of the local community is generally common.

ConsTraining is usually too fast for acceptable comprehension of actual duties. It is normally rushed due to short-notice termination of quitting of previous employees, hiring too late after job vacancy, and the need to quickly fill gaps in hourly coverage in designated area. Employees are given minimal on-hands training and maximum boring un-realistic video training (15+, easily). Hours are quickly cut during economic troubles. In less than a year "full-time" has gone from being defined at 40+ hours to 37.5 hours, now down to 36 hours (for non-management employees: management has gone from having a guaranteed 4 hours of overtime [4 hours guaranteed] to 40 hours being maximum hours allotted), with a whole position being elimated (down from 3 full-time beauty advisors to 2 beauty advisors working 4 days a week (2 8hour shifts and 2 10 hour shifts apiece). Working 2/3 major holidays (Thanksgiving, Christmas, New Years) is absolutely required by EVERY employee. You must be available to work 365 days a year. Requesting time off is possible but up to the discretion of store manager. Unfortunately, it seems like extra tasks are constantly be added to the list of personal responsiblities required of each employee. You are expected to complete every task even if unexpected circumstances (for example, helping a particularly needful customer for 2 1/5 hours, trying to fix an unexpected mechanical problem on a film processor) prevent you from completly finishing tasks to expectations. Complaints from all customers are treated equally, even if the complaint is completely unfounded or undeserved, employees involved are normally always reprinmanded in some way. Outlandish requests by customers are often accepted nonchalantly, which although temporarily appease customers, at the same time teaches them that is acceptable and even easy to abuse the system. (An example being absolutely aware that a customer has bought an item at an extremely discounted price and is now returning for the full value, even though the product has been excessively used and the customer readily admits that nothing was actually wrong with the product) Employee suggestions and opinions are not regarded with the respect they often deserve, they are often just brushed aside by the corporate managers. Having exception customer service is expected, but not necessarily rewarded. Even if customers purposely seeks out store managers to compliment specific employees, it is hardly ever acknowedged or highly recognized. The only way to be rewarded is if the customer calls 1-800-Walgreens, which customers (even highly appreciative ones) are unlikely to to or even know about. The number is located on the sales reciepts, but customers rarely pay attention to, much less repond to. Even with the "Fair Scheduling Act" established, and undesirable and often random schedule is usually created. Unless your coworkers in you specific department can agree on a "set" schedule, your time will most likely be at the complete mercy of the manager. Although wages are generally fair, there are generally extra-large gaps (basically a 1:2 ratio) between the wages lower-level employees and assitant managers, although responsibilities, technical difficulty, and knowledge is generally not exceptionally different. On the same note, executive assistant managers (EXAs. between assistant manager and store manager) are generaly salaried with a bonus(dependant on yearly individual store sales), usually carry the exact same responsibilities as assistand managers, with the exception of having to work long hours 6 days a week during the holiday season, and make double the income as an assistant manager. Whether the 1:2 ratio of this income difference is fair or not is debatable, depending on specific store circumstances. Also, Corporate Walgreens seems to be falling into the unfortunate but common rut of highly named retailers, they are starting to lose sight of what the customers want, and are starting to focus more on their shareholders bottom line: it's all about making more money. They are trying to hard to push Walgreen's brand items, competing a bit obcessively with name brands without which they would not even have a market. They are overdoing their own branding: while it is nice to have a cheaper, comparative product selection, having a store brand item of everything offered is a bit oppressive to consumers.

Advice to Senior ManagementWhile agreeing that exemplary customer service is the top priority and should be valued above all else, rationale should be used when dealing with customer/employee relationships, whether positive or negative feedback is recieved from either party. Economic decline should not results in cut hours for lower-level employees when new stores are being built and unneccsary product develeopment is often being funded. Do not snub comments and opinions such as these of the lowly employees as being un-informed of the big picture (i.e. bottom profit line) and therefore unworthy of investigating. Without customers you have no business...that is very important to recognize, but please also acknowledge that without employees you have no one to serve said customers. Business is not dependent solely on one side, rather is is based on the exchanges between the two parties. Sellers and buyers, merhants and consumers.

Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Great plan. Now make it happen

    Manager At Corporate (Current Employee)
    Deerfield, IL

    I have been working at Walgreens


    Pros: Strong leadership. Highly ethical. Hard working and dedicated employees who really are proud of being part of Walgreens. Leadership has taken head out of the… Cons: Job descriptions old or non-existent. No clear career paths. Not enough post-hire training at corporate. Salaries average just below other… Advice to Senior Management: Retire the Hedgehog. Get out regularly to learn about other businesses and trends; apply learnings to our business. Find ways to really listen to… Yes, I would recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
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    Walgreens needs more associates in the floor

    Assistant Manager (Current Employee)
    Mission, TX

    I have been working at Walgreens


    Pros: Well, this company is very helpful and has a good future because it runs on a debt free company that does not owe too much… Cons: Some of the downsides of working in walgreens is that there are not alot of people around to help you complete your tasks. There are… Advice to Senior Management: Increase payroll to keep from customers walking out More
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