There are newer employer reviews for Walking Company Holdings

It is a great company at store level, a very good company that if improved could be a great company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Key Holder in Norfolk, VA
Current Employee - Key Holder in Norfolk, VA

I have been working at Walking Company Holdings full-time (more than 3 years)

Pros

The stores are small and so that means not a large staff. Everyone is nice and easy to get along with on the stores level. The shoes are very comfortable and all the staff is trained to be knowledgeable with foot, ankle, hip, and lower back problems to help accommodate the customers that we get in store who are looking to find shoes for these ailments.

Cons

Small stores. This makes the stockrooms very small and the amount of product stored in the store for customers to try on very limited. Widths also most of the time are not stocked in the stores, few stores actually get widths and a lot of people come in asking for them ad leave disappointed because nothing of alternatives that were offered worked.

Advice to ManagementAdvice

Larger stock rooms would be great. Also listening to your employees more like doing reviews on the merchandise that is currently being sold in the stores for how it fits, how well the customers like the product, what would be great to have in the stores, etc. Also, grabbing more shoe brands would be nice, rather than focusing on just the brands we have that seem to sell well, add in a little change to figure out how customers react. Another good idea would be to have all those involved in coming up with sales events, marketing, and visual to spend some time in our stores nation wide so that they can get and idea of how to work a with the stores a little better. Not every store is designed the same and not every sale tactic works for every store. It would be great for them to get some personal experience in the stores so they know how well something will go over.

Recommends
Positive Outlook
Disapproves of CEO
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  1. 3 people found this helpful

    Don't waste your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Dallas, TX
    Former Employee - Store Manager in Dallas, TX

    I worked at Walking Company Holdings full-time (more than 3 years)

    Pros

    **You get to work with great people who REALLY need help with their back/knees/feet & to see an elderly person happy because you can help them feels great**

    **The reps are usually pretty nice & you can get free shoes to support what you sell.**

    Cons

    Pay is horrible. Do NOT relocate with the company because they will make you promise after promise only for it all to be lies in the end. Get EVERYTHING in writing from your DM or RM. They will guarantee you the MOON only to say they never told you anything. Get ready to do everyone else's work. DM never has an answer for anything & will call you to ask his job & verify if you agree or would do things the same way. He never answers his calls, will tell you to go through the DTC who never has the answer for anything so you're on your own.

    They will hire you over the phone, promote you to a store manager over the phone, move your family all via phone, then let you work your butt off while they reap all the benefits.

    They will run spiffs for extra money on certain items, only to put those items on sale so they don't qualify. They will talk you up on how to make more money by selling more, but then write you up for not making quotas on KPI reports even when there is absolutely NO TRAFFIC in the mall. (I had to write up plenty of people for this even when I didn't agree with it) They will also constantly cut the commission structure so you're not making crap. Then the next year when W2's come in you realize you sold thousands more, but made thousands less.

    They are trying to go completely exclusive with their own product, but 90% of what is their exclusive product isn't worth it. They have more returns than anything on their own products. Which by the way comes out of YOUR commissions.

    The KPI reports as well as your LY/PL reports are completely whack because they run all their good hard working & dedicated people off by constantly changing things & not knowing how to run a business. So you're trying to make numbers off traffic, but also make numbers with employees who HATE it & don't want to be there anymore.

    They will promise you DTC, District Trainer, & DM positions only for them not to even exist. They will let you uproot your entire family & move clear across the country not knowing anyone & not giving you any idea of where exactly you'll be living distance wise from the store. Then close the store within a year of you being there, to transfer you somewhere else, to "bring up numbers" then close that store & so on. They did it here. Closed 4 stores all within a year. Then when they are down to one store & "promising to open more" your DM will beg you not to quit & not to give up. So you hold on, only to find 2 other people who also promised the same store. Which they will admit behind closed doors, but NOT to their DM.

    So, when you finally have enough, 3 years later, you'll resign, only to find out 2 weeks later that they cancelled your insurance a week before your last day of work, (payroll deducted BTW) take FOREVER to send over your 401K rollover stuff, LIE through their teeth still about more stores opening, & all this with the VP never available to speak or return calls. So you're stuck dealing with HR whom has no idea what they are doing.

    Let's not forget the Holidays. 6 Day work weeks, 48-55 hours each. No breaks 9/10 times. Matrix hours are horrible so you're there 9/10 shifts BY YOURSELF with no relief until it's time for you to leave. CONSTANT visual changes. NO time for your family at all. You only get Christmas Day off... So forget it if you have family in town or kids.

    Advice to ManagementAdvice

    Appreciate your people. When they tell you where you're lacking.... listen. Don't run to someone else & complain about how you want to fire them for speaking up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Good for the person to gain sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in San Francisco, CA
    Former Employee - Assistant Manager in San Francisco, CA

    I worked at Walking Company Holdings full-time (more than 3 years)

    Pros

    The hourly Compensation plus commission is pretty good. The training is great and most of management is pretty fair and professional.

    Cons

    Health benefits aren't too great. Commission structure gets changed a lot which can make it a little frustrating when you get really good at selling a high commission product. Also upper management can be a little pushy to hit numbers when in store product is low.

    Advice to ManagementAdvice

    Don't necessarily look for sales people with sales experience. Maximize on customer service experience and trust the training programs will work.

    Recommends
    Positive Outlook
    Approves of CEO
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