Walmart

corporate.walmart.com
There are newer employer reviews for Walmart

 

Customer Service/Company Performance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Assistant Store Manager in Los Angeles, CA
Current Employee - Assistant Store Manager in Los Angeles, CA

I have been working at Walmart full-time (more than 10 years)

Pros

Established Walmart culture from founder Sam Walton. No employees, everyone is considered an associate owner. All are taught to take pride and ownership in your company, store and the position you perform. Run the store and treat the customer as your own.

Cons

Not enough re-investing in founding culture and current associates. Our large company is under extreme pressure to please all share holders with good performance. Unfortunately the biggest cuts come from the biggest expense causing the biggest problem. Cut staff to control expenses-creates poor customer service and sales and profits drop. Bad formula!

Advice to ManagementAdvice

Listen to associates more like Sam did and understand their frustrations to alleviate poor performance. Stop store level labor cuts (expenses/costs) at expense of customers service thus thwarting superior customer service!

Recommends
Neutral Outlook
Approves of CEO

9602 Other Employee Reviews for Walmart (View Most Recent)

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  1.  

    Had a great time in High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Kailua Kona, HI
    Former Employee - Customer Service Specialist in Kailua Kona, HI

    I worked at Walmart part-time (more than a year)

    Pros

    - 10% Discount card
    - Learning how a retail business works
    - Learning about different products
    - Can be a fun place to work and meet people

    Cons

    - Listening to customer complaints
    - Trying to fix situations that are out of your control
    - Having to do more work when others in your department are incompetent

    Advice to ManagementAdvice

    Award employees who receive customer compliments

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Asset Protection Manager in Olathe, KS
    Former Employee - Asset Protection Manager in Olathe, KS

    I worked at Walmart (more than 10 years)

    Pros

    Plenty of flexibility for family

    Cons

    Goals are at times unreasonable and unachievable

    Advice to ManagementAdvice

    Listen to the associates, ultimately the shareholders will get what they want.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Walmart

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