There are newer employer reviews for Warrantech
There are newer employer reviews for Warrantech

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After a brief training period I began taking calls,my pay increased from minimum to $9/hr plus commissions and bonuses.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Representative in Bedford, TX
Former Employee - Customer Care Representative in Bedford, TX

I worked at Warrantech full-time (Less than a year)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

Training and nesting were brief. As soon as I hit the floor my pay increased to $9/hr unlike some places that make you wait three to six months for a half-way decent paycheck like $8/hr. Co-workers were abundant & easy to talk to. TVs were always on in break room. Hot coffee is always on in morning!

Cons

Need to keep up with those quotas. After a week of hard work there are times when you get close, but not quite up to goal.

Advice to Management

Keep the TV's on just like you do during lunches and breaks! It's a great way to relax.

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  1. Poor Management, Terrible Benefits, NO TIME OFF!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative (CPS) in Bedford, TX
    Former Employee - Customer Service Representative (CPS) in Bedford, TX

    I worked at Warrantech

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get fast food gift cards $5.00 and under when customer brings your work effort to management.( if they're available to take call, which is rare)

    Cons

    WRONG PEOPLE IN PLACE!
    Rated F with the BBB
    Poor Superiors/Management
    Benefits are awful
    Hard to get time off
    MANAGEMENT does not do their job properly, they don't understand the info customers provide, therefore making it hard to communicate with them.
    They don't care about how good of a job you're doing, they have no consideration for life trials. they are only in it for themselves. RUN IF THEY CALL YOU FOR WORK! THEY WILL ONLY USE YOU FOR YOUR SKILLS!

    Advice to Management

    LEARN the processes of what the csrs function. Answer the phone when there is an escalation, It's YOUR JOB! Stop the micro management, and value your good employees, they deserve it dealing with WARRANTECH'S FAILING STRUCTURE....BBB you are rated a F!!!!!

  2. Helpful (1)

    Easy Job but no recognition or incentive to maintain positive performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Warrantech full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The job is easy and you almost never need to call out. The pay is great for what you do. The insurance packages are flexible and great. The working environment is low key and pretty relaxed. As long as you do your job, they will typically leave you alone.

    Cons

    Management. They put up with too much gossip. They play favorites. There is little recognition when you do well and no incentive to keep up a positive performance. Little room for growth and no career path counseling provided.

    Advice to Management

    Provide more career path counseling to maintain good employees. Overlook personal favorites for those who perform. Build a better incentive and recognition program.

There are newer employer reviews for Warrantech
There are newer employer reviews for Warrantech

See Most Recent

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