Washington Mutual – “Teller”

Pros

Great benefits and sometimes good training opportunities. Overall good team feeling with other tellers since we were all in it together. Lots of locations for potential to transfer.

Cons

Very poor management and inconsistent directions and expectations. Lots of favoritism shown by senior management to middle managers, regardless if they were doing a good job or not. Poor work ethic by mangement- much of the work was done by tellers.

Advice to Senior Management

Listen to front line staff in order to improve morale- tellers and account managers are the people connecting with the community.