Washington State Department of Social and Health Services – “Great.”

Pros

The flexibility of taking leave whether to take a couple of hours off during the day or to take a couple of weeks off. Another is the ability to transfer to different sections or divisions to learn new skills. Also, the location of the main headquarters is convenient. Lastly, work does not follow you when you leave the office or go on vacation.

Cons

Recognition of the individual or team isn't found at most state agencies. The salary schedule does not promote risk and reward. There are no bonuses to encourage individuals to go above and beyond service. Work must be self fullfilling.

Advice to Senior Management

Telecommuting does work and it a viable option. With the technology available, most position can be completed with a laptop, fax machine and phone. Computer technicians can remotely "fix" machines. Computer systems can be accessed with security and confidence anywhere.