Washington State Department of Social and Health Services – “Chaotic environment at times and feel like you're on your own.”

Pros

Felt like I made a difference with the clients.
While not every story could be a success, still very gratifying to be a part of the process.

Cons

Very little training involved. Had to draw from training received from another organization.
A lot of office politics involved.
Very singular feeling - maze of cubicles kept everyone to themselves.

Advice to Senior Management

Reach out to the underlings who are on the front lines to understand what's really going on. Much could be understood about the clients and ineffective personnel by reaching out to them.