Waste Management

www.wm.com
There are newer employer reviews for Waste Management

 

ok place to start

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Waste Management full-time (more than a year)

Pros

great place to start for experience

Cons

possible movement in the company

546 Other Employee Reviews for Waste Management (View Most Recent)

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  1. 4 people found this helpful  

    Corporate must have written positive reviews, no possible way are thing that great in a Call Center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lombard, IL
    Current Employee - Customer Service Representative in Lombard, IL

    I have been working at Waste Management full-time (more than 5 years)

    Pros

    Safety, use to have a many years ago but not anymore! Employess are the best and hardest workers I have ever seen.

    Cons

    Theives. Ruthless. Decieving. Liars. Heading toward becoming a sweatshop. No consistency. A lot of favortism. No sick days given at all. Horrendous point system, many sick people working on the floor and highly contagious, one big sick call center. Stress at an all time high for employess, no compassion, no heart! Treated like a child, breaks are taken away so meetings can take place, Outdated systems. Reptitious typing from one program to another, none of their programs talk to each other. Program are a joke, never works, time consuming. Quality Management Team is a third party and judges agents quality on the phone, no idea how hard and how many programs don't work, so agent is scored bad, there is no consistently. Constantly changing their do's and don'ts. Very hard to reach their "perfect score" commissions are stolen from the rep if a bad phone call takes place which I think is wrong! Believe QMT is meant to structure and teach, not to be used purposely so agents don't get their commissions. Everything your are told at the interview, will change after your 90 days. Impossible to know your job duties because of the change all the time. Makes one believe that their structure is designed to make you fail.

    Advice to ManagementAdvice

    Quit being so greedy! Slow down. Encourage and teach. Your tactics are running you into the ground and your employees to the hospital. Treat your employees good and posts like this wont have to take place. Obviously there is a huge cry for help...LISTEN!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Very corrupt company , over charges customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Rochester, NH
    Former Employee - Sales Representative in Rochester, NH

    I worked at Waste Management full-time (more than 5 years)

    Pros

    The company has good pay ,bonus and benefits. There is very little micro management and you can pretty much make your own schedule .

    Cons

    Over charges customers with excessive fuel surcharges and various hidden charges. Very poor ethics. There's an internal management scandal every couple of months.

    Advice to ManagementAdvice

    Stop playing hardball with customers and threatening them with lawsuits when they try to cancel service. Need to put customer before profit goals.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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