There are newer employer reviews for Waste Management
There are newer employer reviews for Waste Management

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Helpful (4)

Sad day when you love your job and learn your call center is closing

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Inside Commercial Representative in Oak Harbor, WA
Current Employee - Inside Commercial Representative in Oak Harbor, WA
Recommends
Negative Outlook
No opinion of CEO

I have been working at Waste Management full-time (Less than a year)

Pros

Love the call center reps - you work hard and put up with some tough customers. Your a great team of people and it's sad to learn we will never be a team again.

Cons

We were told this week our call center is closing. It shocked and hurt 125 employees in a very small town. We are so busy some of us are working OT everyday, until this week when the closing was released. Now that they've routed our calls to AZ, the phones stopped ringing. If we are going to stay open for another 3 months, how are we going to do our jobs when the phones stopped ringing.

Advice to Management

You shouldn't keep hiring and training when you knew the center was going to close. This wasn't an overnight decision. There are about 30 new hires over the past 90 days who now are out of work again.

Other Employee Reviews for Waste Management

  1. Helpful (7)

    Not the most warm workplace environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Business Analyst I in Houston, TX
    Former Employee - IT Business Analyst I in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Waste Management full-time (More than 3 years)

    Pros

    I was fortunate enough to have a traveling position as to allow me limited time in the office.

    Cons

    Ageism, very slow decision making processes, lots of bureaucracy, and a very conservative environment.


  2. Helpful (4)

    Constant change for the sake of change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Waste Management full-time (More than a year)

    Pros

    Mid level managers are great, but they're passing along policies from above that are horrible. Great opportunity to advance quickly through a few positions, with a pretty hard ceiling after a few levels.

    Cons

    Near impossible attendance policy. Very little training from one position to the next.

    Waste Management Response

    Jul 23, 2014 – Talent Acquisition

    This isn't what we like to hear and are sorry you feel this way. We're actively working to improve communication and training channels from corporate to the front line. This feedback is valuable as ... More


There are newer employer reviews for Waste Management
There are newer employer reviews for Waste Management

See Most Recent

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