Wave Broadband

  www.wavebroadband.com
  www.wavebroadband.com
There are newer employer reviews for Wave Broadband

2 people found this helpful  

Mired In Quicksand

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Kirkland, WA
Current Employee - Anonymous Employee in Kirkland, WA

I have been working at Wave Broadband

Pros

It is not a bad place for entry level people or ones who need to make a career change. However, if you are not moving up in the company, move on. Give yourself 3-5 years for a nice resume pit stop then get out.

Cons

Micromanaging C-level employees who can be clueless at times for steering the business in a positive direction. They are not aware of trends in the industry. It is embarrassing when customers alert us to issues, or when we have to shine a spotlight on incompetence in daily working or customer abuse just to get someone helped for specific situations. Some regions are very paranoid and will do whatever they want, whether or not it is good for the customer.

Advice to ManagementAdvice

Stop with the ADD management. Get rid of some of the C-level executives. Listen to your middle managers who actually have a clue on how to run your business.

30 Other Employee Reviews for Wave Broadband (View Most Recent)

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  1. 2 people found this helpful  

    What it could be...........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    I have been working at Wave Broadband

    Pros

    People are great. Location is awesome, next door to fitness club and a grocery store. Free water and use of a microwave.

    Cons

    Computers are old and the system they run on always crashes. Will not even try to keep good, experienced people. Some managers do not know the business. Way to strict on breaks and lunch schedules.

    Advice to ManagementAdvice

    Stop bringing outsiders into management that have never worked in this field. Promote from within, there are some very good people working here (and a lot more that have left).

    Doesn't Recommend
  2.  

    Dysfunctional in the Pacific NW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wave Broadband full-time (more than an year)

    Pros

    Really nothing unless you like to go to work to be made fun of and put down. This is NOT an ethical company ! Very very difficult to even consider being a customer.

    Cons

    This company should learn from its neighbor, the largest software company in the world.
    Very small and very petty! Employees are hired one week and terminated the next! They make up their own version of diversity and rights of employees to be treated with respect! With the call center you have high school dropouts who profile employees, listen intently to their calls, micro-manage and insult the reps. All to make themselves feel important.

    Advice to ManagementAdvice

    Upper management has to to walk the floor ( very very small company ) and look at what is going on. You have a trainer who ridicules employees, considers himself above giving any support, but will spend all his effort listening to calls and waiting to see who make a mistake in speaking. Don't you think that MS hires the brightest in the nation ? What has happened to Wave? Hiring only hi school dropouts with no clue of what is going on ??

    Doesn't Recommend
There are newer employer reviews for Wave Broadband

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