Wave Broadband
2.0 of 5 24 reviews
www.wavebroadband.com Kirkland, WA 500 to 999 Employees

24 Employee Reviews (View Most Recent)

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2 people found this helpful  

Could and Should be great

Customer Service Representative (Current Employee)
Kirkland, WA

ProsThe wages are alright and benefits are good. The non managers are on the most a good hard working bunch. Friendly and easy to get along with.

ConsThe senior reps do everything because the management is horrible. By senior rep I mean someone that has been with the company for over one year, because the turnover is really high. The on-going joke is, bust your ass to get into management because then you get to take two plus hour lunch breaks, shop online, play games. Basically do as they say not as they do. People call us for help and we have our hands tied by very below par management.

Advice to Senior ManagementFire all floor leads and lower management because they cannot find their way out of a brown paper bag.

No, I would not recommend this company to a friend

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    Opportunities for those who look

    Anonymous Employee (Current Employee)
    Kirkland, WA

    I have been working at Wave Broadband


    Pros: Good benefits Orca Card Close to freeways Opportunities for advancement Cons: Occasional desk sharing strict attendance policy especially regarding tardies Advice to Senior Management: Listen to your team. Actually care what the employees have to say and the feedback that they give you. There are a TON of super… Yes, I would recommend this company to a friend More
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    2 people found this helpful  

    Mired In Quicksand

    Anonymous Employee (Current Employee)
    Kirkland, WA

    I have been working at Wave Broadband


    Pros: It is not a bad place for entry level people or ones who need to make a career change. However, if you… Cons: Micromanaging C-level employees who can be clueless at times for steering the business in a positive direction. They are not aware of trends in… Advice to Senior Management: Stop with the ADD management. Get rid of some of the C-level executives. … More
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Wave Broadband is a leading provider of video, internet and phone services on the West Coast, serving customers in communities in Washington, Oregon, and California. Wave Broadband is part of WaveDivision… Full Overview

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