Wave Broadband
2.0 of 5 24 reviews
www.wavebroadband.com Kirkland, WA 500 to 999 Employees

24 Employee Reviews (View Most Recent)

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2 people found this helpful  

Horrendous place to work or to be a customer !

Anonymous Employee (Current Employee)
Kirkland, WA

ProsGet out of there !! For customers, cancel your service ! This is a company that treats employees very badly !!

ConsTrue hiring and firing monthly ! Quick to do so called training classes where the trainer constantly brags and seems very uninterested in wave or his job. The reps are constantly monitored (every call is recorded). If you don't con someone into getting a service (note: the majority of customers are in collections). When customers say they cannot pay, the rep gets canned for not conning them into paying their full bill. Very very small time operation ! Stay far away !!

Advice to Senior ManagementBeing a very small company compared to Comcast, you need to ramp up your promotions offered to Fortune 50 companies to be compettive. Also the idea of canning employees because they cannot con the called (against FCC regulations) is extremely primitive! Every consumer needs to run when they your company's name and culture.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    2 people found this helpful  

    Run .. company is disfunctional

    Anonymous Employee (Current Employee)
    Kirkland, WA

    I have been working at Wave Broadband full-time for more than a year


    Pros: Very very few except of you are a high school… Cons: Bad examples for employees, you are forced to con callers who are in collections ( 3 months overdue ) to pay in full and then… Advice to Senior Management: You should take a tip from management at Microsoft, only the brightest who lead by example. Look at… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    2 people found this helpful  

    Could and Should be great

    Customer Service Representative (Current Employee)
    Kirkland, WA

    I have been working at Wave Broadband full-time for less than a year


    Pros: The wages are alright and benefits are good. The non managers are on… Cons: The senior reps do everything because the management is horrible. By senior rep I mean someone that has been with the company for over… Advice to Senior Management: Fire all floor leads and lower management because they cannot… No, I would not recommend this company to a friend More
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Wave Broadband is a leading provider of video, internet and phone services on the West Coast, serving customers in communities in Washington, Oregon, and California. Wave Broadband is part of WaveDivision… Full Overview

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