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Dysfunctional in the Pacific NW

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Wave Broadband full-time for more than a year

Pros

Really nothing unless you like to go to work to be made fun of and put down. This is NOT an ethical company ! Very very difficult to even consider being a customer.

Cons

This company should learn from its neighbor, the largest software company in the world.
Very small and very petty! Employees are hired one week and terminated the next! They make up their own version of diversity and rights of employees to be treated with respect! With the call center you have high school dropouts who profile employees, listen intently to their calls, micro-manage and insult the reps. All to make themselves feel important.

Advice to ManagementAdvice

Upper management has to to walk the floor ( very very small company ) and look at what is going on. You have a trainer who ridicules employees, considers himself above giving any support, but will spend all his effort listening to calls and waiting to see who make a mistake in speaking. Don't you think that MS hires the brightest in the nation ? What has happened to Wave? Hiring only hi school dropouts with no clue of what is going on ??

Doesn't Recommend

Other Reviews for Wave Broadband

  1.  

    Wave

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wave Broadband

    Pros

    Flexible schedules and tries to promote low level employees to slightly higher level positions. Good caring people.

    Cons

    Low pay for almost all mid to low level employees. Would rather promote low level and unqualified employees to positions since they can keep the pay lower than industry standards.

    Advice to ManagementAdvice

    Treat employees with respect and communicate changes before they happen

  2. 9 people found this helpful  

    Avoid Wave Broadband...a dead-end stop for your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Management
    Former Employee - Senior Management

    I worked at Wave Broadband

    Pros

    There are some nice people working there. Most recognize how bad the executive team is and just try to keep their heads down until the company is sold off and they can cash out and get out of dodge.
    The location of the main office in Kirkland is very nice.
    If you reside in their service area you can have free tv/internet/phone at your home.

    Cons

    The executive team micromanages everything of any consequence that happens in the company. None of them have a high-tech or software background, but this doesn't discourage them at all from diving into the details and mucking up any project they get visibility into.
    The executive team is utterly clueless as to their own limitations and how the employees actually feel about their leadership. Nobody under the executive team is empowered to do anything without C-level sign-off. And anytime a VP or Director tries to make a decision in their area of responsibility, they can almost always count on it being second-guessed by above. As a result, most people have stopped caring and are only interested in doing just enough to avoid getting fired.
    The company has no professional processes in place for delivering hardware, software, or networking projects. But they will not empower anyone to help define those, as they ultimately consider such notions a waste of time and resources.
    Every project or initiative is always starved for resources. The company tries to do everything on the extreme cheap, meaning every task is under-resourced to the extreme. Several key employees are forced to do the work of three people to keep business operations afloat. Everything is managed by crisis and there is no proactive approach to dealing with the company's problems.
    The company takes full advantage of state labor laws which enable a company to fire people for any reason. They turn over people with little to no warning based on word-of-mouth or less. As a result, nobody is willing to challenge bad ideas or unreasonable expectations from the executive team.
    This is the most dysfunctional and hopeless company I've ever seen or heard of. If you care about your career, do not join Wave Broadband.

    Advice to ManagementAdvice

    The CEO and owners seriously have no clue just how incompetent their C-level team is. Because the company has been well-positioned in growth areas and made some good calls on acquisitions, they have been profitable in spite of this leadership issue. But as that growth begins to subside and the limitations and failures of the C-level team becomes more apparent, let's hope the CEO has the sense to clear those people out. It is the only way the company will shake off the dysfunction and modernize the organization and its processes. But the fact that they can't see the extreme negative value that the CMO brings to the organization is suggestive that the CEO simply sees what they want to see. The best thing that can probably happen here is that Comcast buys the company up, fires most of the leadership, and incorporates the assets into their own organization.

    Doesn't Recommend
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