Wave Broadband

www.wavebroadband.com
There are newer employer reviews for Wave Broadband

1 person found this helpful  

Over worked and under paid, I felt like an easily replaceable cog in a machine.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service and Sales Representative in Kirkland, WA
Former Employee - Customer Service and Sales Representative in Kirkland, WA

I worked at Wave Broadband full-time (less than an year)

Pros

The work environment was clean and inviting. All of the people were friendly and there were often free food and prizes.

Cons

Mandatory overtime was a regular feature, non-paid time off was not allowed, and schedules were regulated down to the second.

Advice to ManagementAdvice

Try to micro-manage less. Have faith in your employees abilities. Give them a task and then set them free to do it in their own time frame.

Doesn't Recommend
Neutral Outlook

30 Other Employee Reviews for Wave Broadband (View Most Recent)

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  1. 2 people found this helpful  

    Run .. company is disfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    I have been working at Wave Broadband full-time (more than an year)

    Pros

    Very very few except of you are a high school dropout, you will be in good company

    Cons

    Bad examples for employees, you are forced to con callers who are in collections ( 3 months overdue ) to pay in full and then force them to signup for another service which they cannot afford. Every call is monitored, jokes made about the calls and the customer abound. Poor example of a company. Get a life, learn from Comcast !

    Advice to ManagementAdvice

    You should take a tip from management at Microsoft, only the brightest who lead by example. Look at all the poor reviews of your company ( no way anyone can recommend this company even as a consumer ).

    Doesn't Recommend
  2. 2 people found this helpful  

    Horrendous place to work or to be a customer !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    I have been working at Wave Broadband full-time (less than an year)

    Pros

    Get out of there !! For customers, cancel your service ! This is a company that treats employees very badly !!

    Cons

    True hiring and firing monthly ! Quick to do so called training classes where the trainer constantly brags and seems very uninterested in wave or his job. The reps are constantly monitored (every call is recorded). If you don't con someone into getting a service (note: the majority of customers are in collections). When customers say they cannot pay, the rep gets canned for not conning them into paying their full bill. Very very small time operation ! Stay far away !!

    Advice to ManagementAdvice

    Being a very small company compared to Comcast, you need to ramp up your promotions offered to Fortune 50 companies to be compettive. Also the idea of canning employees because they cannot con the called (against FCC regulations) is extremely primitive! Every consumer needs to run when they your company's name and culture.

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for Wave Broadband

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