There are newer employer reviews for Wayfair
There are newer employer reviews for Wayfair

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Helpful (5)

Too Good to Be True

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Boston, MA
Former Employee - Customer Service Representative in Boston, MA

I worked at Wayfair

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

Three weeks vacation upon starting
Summer/winter parties
Lively/mostly friendly employees
Good place to start if you are joining the work force

Cons

The senior management is incompetent
Horrible pay for what you do
Degrading job responsibilities
Favoritism and lack of ability to move up

Advice to Management

Treat employees like people and not playthings that you can use to meet your own needs. We're doing you a favor, not vice versa.

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  1. Helpful (6)

    Too casual to be taken seriously, the job to have while finding a job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boston, MA
    Former Employee - Customer Service Representative in Boston, MA

    I worked at Wayfair

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Snack room - fresh fruit and revolving snack choices helps you forget about how terrible your job is
    friendly co-workers
    changing work schedule helps avoid monotony

    Cons

    Tedious
    Various performance metrics are a hassle to record - difficult/awkward to show you are doing a good job
    Customer Service employees are made to feel inferior to those in other departments. Not the best situation for a service based organization.

    Advice to Management

    In order to retain talented employees, CSN needs to more quickly identify those that are over qualified (the majority of customer service reps) for a certain position and either pay them more, or allow for more growth opportunities within the company. Most people use CSN as a job to hold while searching for a "real" job. Casual work attire makes the job more reminiscent of sitting hungover in a college lecture hall than an actual career.


  2. Helpful (3)

    It is a good entry level job to gain experience.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Entry Level Sale and Customer Service Representative in Boston, MA
    Former Employee - Entry Level Sale and Customer Service Representative in Boston, MA

    I worked at Wayfair

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    There are a lot of young business professionals looking to to start their career (good culture), and there is plenty of opportunity to move up in the company.

    Cons

    There seems to be a lot of favortisim involved and a lot of drama between employees who have been with the company for multiple years.

    Advice to Management

    Do a better job of addressing scheduling needs- In the time I worked there there were multiple different schedules that were always changing.


There are newer employer reviews for Wayfair
There are newer employer reviews for Wayfair

See Most Recent

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