There are newer employer reviews for Wayfair

Helpful (2)

Good with buzz words and flashy initiatives, bad with cultivating real talent and dedication.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Marketing Manager in Boston, MA
Current Employee - Marketing Manager in Boston, MA

I have been working at Wayfair

Approves of CEO
Approves of CEO

Pros

It's always been a welcoming environment for anyone who likes to work hard, play hard, and win. I joined the company because of the exciting dynamic of young, smart, energetic people with similar goals for success.

Cons

It's easy to make negative comments about a retail company in a down economy. The truth is that it's such a young company, dealing with this economy has been quite the Achilles' heel. Unfortunately, extremely valuable people are suffering the brunt of CSN's inevitable growing pains. Compensation started off tiny--and now it's just ridiculous.

Advice to Management

Be smart about keeping/growing the right talented people that will soon slip through the cracks! Once the world gets back on it's economic feet--you might find a massive amount of feet walking right out of your doors.

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  1. Helpful (4)

    Offering good benefits doesn't make up for the fact that the pay is pathetic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing in Boston, MA
    Current Employee - Marketing in Boston, MA

    I have been working at Wayfair

    No opinion of CEO
    No opinion of CEO

    Pros

    Good benefits, a 100% matching 401K option, full coverage health-dental, tickets to sporting events, company funding of sports leagues and other social events, fully stocked snack room, three weeks paid time off. CSN is also a resume builder and you can learn some valuable skills for career advancement. The only problem is that the desired career advancement is probably not going to be within the company because of the pay. CSN is also a great social atmosphere and can be a fun place to work during times when the company is doing well. There is a laid back feel to the company which is always a good thing but I think that has a lot to do with the people that work there.

    Cons

    The pay is pathetic, and is definitely hurting the company's overall morale.Furthermore, the company is losing talent because they have ceased to offer competitive salaries. Even worse, the company has outsourced much of its labor (and continues to do so) at an alarming pace. With operations in Vietnam as well as the Philippines, the quality of work (within Marketing and Customer service), as well as the perceived job security, has decreased considerably.

    Advice to Management

    keep your talent by offering more competitive salaries

  2. Helpful (3)

    Good first job, but not much room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Boston, MA
    Current Employee - Customer Service Representative in Boston, MA

    I have been working at Wayfair

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The best reason for working at CSN Stores, is probably the benefit package. Employees are immediately inserted into the program and eligible for health insurance and company "perks" such as a discounted gym membership, and entrance into company wide ticket raffles.

    Another benefit is the ability to take time off on relatively short notice. Although the hours are compounded, new employees are able to take their allotted time off almost as soon as they are hired.

    CSN Stores is a good first step into the working world, with a front row seat into the world of online retail. Employees are quickly introduced to the way orders are processed, and how the machines of retail operate. From sales to supplier management, and then customer satisfaction.

    Cons

    Perhaps the greatest downside to working at CSN Stores is the "glass ceiling" that exists between upper management and the rest of the company. It almost feels like the actual goings on of the company happen elsewhere, and decisions are either not mentioned at all, or after the fact. This results in a myriad of other issues including an ambiguity of employees positions within the company, any sort of ability to advance, and a "good old boys" club for those that have existed at CSN Stores since the beginning.

    These traits end up discouraging employees to seek advancement or even thinking they are going anywhere else in the company. It was advertised that there was plenty of room for mobility until the economy headed south, but the overall morale of the company has yet to see a federal stimulus package.

    People whispering in the hallways about their discontentment over wages (dismal), or what is going on behind closed doors is a clear indicator of how people feel about their jobs. Since downsizing a few months ago, and the hiring of outsourced customer phone agents, puts quite a damper on employees attitude.

    Despite these problems, they go unnoticed or ignored like an elephant in the living room. For example, profit sharing was a highly talked about and promoted incentive last year. However it has since fallen by the wayside for lesser employees, and reserved for senior employees. It seems like there are two companies, the one that exists in managerial meetings and the other that is portrayed to the employees.

    Advice to Management

    I would suggest to take into account the lower staff of the company. There is a strong sense of dissatisfaction throughout the bottom tier. Wages and appreciation are two strong areas to focus.

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