Wayfair – “Too casual to be taken seriously, the job to have while finding a job”

Pros

Snack room - fresh fruit and revolving snack choices helps you forget about how terrible your job is
friendly co-workers
changing work schedule helps avoid monotony

Cons

Tedious
Various performance metrics are a hassle to record - difficult/awkward to show you are doing a good job
Customer Service employees are made to feel inferior to those in other departments. Not the best situation for a service based organization.

Advice to Senior Management

In order to retain talented employees, CSN needs to more quickly identify those that are over qualified (the majority of customer service reps) for a certain position and either pay them more, or allow for more growth opportunities within the company. Most people use CSN as a job to hold while searching for a "real" job. Casual work attire makes the job more reminiscent of sitting hungover in a college lecture hall than an actual career.