Websense

  www.websense.com
  www.websense.com
There are newer employer reviews for Websense

2 people found this helpful  

Support Engineer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Support
Current Employee - Technical Support

I have been working at Websense full-time (more than 5 years)

Pros

This place has a lot of technology and the fast pace will keep you learning more and more. Great product but really needs to have the bugs worked out

Cons

Lack of employees, the support center is so short of staff its a surprise their still afloat. Management needs to come off their mentality and hire, hire, hire. Give the customers the support they pay for and deserve. Also re-look at the pay. New techs come in making ALOT more then seasoned techs keeping the place afloat.

Advice to ManagementAdvice

Hire, short staffed and overtime was cut keeping us from doing our job which is SERVING THE CUSTOMERS!!!!!

Doesn't Recommend
Negative Outlook
No opinion of CEO

185 Other Employee Reviews for Websense (View Most Recent)

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  1. 1 person found this helpful  

    Support Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in San Diego, CA
    Former Employee - Technical Support Analyst in San Diego, CA

    I worked at Websense full-time (more than an year)

    Pros

    Good place early in your career.
    Exposure to lots of technology.
    Flexible schedules.

    Cons

    Non-competitive product.
    Languishing incomplete customer installations.
    Success metrics not tied into actual work load.

    Advice to ManagementAdvice

    Redo the metrics.
    Allocate resources to fix the long term incomplete installations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Good place to gain experience to take to next job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Websense full-time (more than 3 years)

    Pros

    Excellent technologies and opportunities for acquiring new skills, including paying for training. Departments are kept small so you have a chance to wear many hats in your position. Nice office space and equipment. Lunch cart on site with running tabs. Most employees are friendly.

    Cons

    Rare promotions and compensations. Almost every department will state there aren't enough people to even do quality work. Management believes if the employees haven't quit, there isn't a problem so problems only are addressed when brought up in the exit interviews. Questionable management styles from top level executives lead to a culture where acquiescence to the norm and saying "yes" to your manager is valued overall.

    Advice to ManagementAdvice

    This is a technology company and it would only benefit the company to treat employees as assets. This could improve morale and motivate more employees to work on improving the company and would e much more effective than the occasional free lunch or free donuts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Websense

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