Websense

www.websense.com
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2 people found this helpful  

Support Engineer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Support
Current Employee - Technical Support

I have been working at Websense full-time (more than 5 years)

Pros

This place has a lot of technology and the fast pace will keep you learning more and more. Great product but really needs to have the bugs worked out

Cons

Lack of employees, the support center is so short of staff its a surprise their still afloat. Management needs to come off their mentality and hire, hire, hire. Give the customers the support they pay for and deserve. Also re-look at the pay. New techs come in making ALOT more then seasoned techs keeping the place afloat.

Advice to ManagementAdvice

Hire, short staffed and overtime was cut keeping us from doing our job which is SERVING THE CUSTOMERS!!!!!

Doesn't Recommend
Negative Outlook
No opinion of CEO

201 Other Employee Reviews for Websense (View Most Recent)

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  1. 1 person found this helpful  

    Support Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in San Diego, CA
    Former Employee - Technical Support Analyst in San Diego, CA

    I worked at Websense full-time (more than a year)

    Pros

    Good place early in your career.
    Exposure to lots of technology.
    Flexible schedules.

    Cons

    Non-competitive product.
    Languishing incomplete customer installations.
    Success metrics not tied into actual work load.

    Advice to ManagementAdvice

    Redo the metrics.
    Allocate resources to fix the long term incomplete installations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Websense full-time

    Pros

    Lots of good folks. Company still hiring and investing.

    Cons

    Has been in transition for awhile to compete with much larger and stronger foes

    Advice to ManagementAdvice

    Your people are your strongest asset.

    Recommends
    Neutral Outlook
    No opinion of CEO
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