There are newer employer reviews for Webtrends
There are newer employer reviews for Webtrends

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Lots of change; a lot of it has been good change, some of it was interesting.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Portland, OR
Current Employee - Anonymous Employee in Portland, OR
Recommends
Positive Outlook
Approves of CEO

I have been working at Webtrends full-time (More than 10 years)

Pros

Great people; great opportunities; great culture. A fun place to work and make a difference. Solid benefits; casual atmosphere; access to all levels of the management team.

Cons

Inability to break out of the size rut we're in and to grow incrementally. We can't do some things that larger companies do because of resources but all companies face that issue.

Advice to Management

Pay bonuses.

Other Employee Reviews for Webtrends

  1. A fair place to work. Great Respectful work environment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in San Francisco, CA
    Current Employee - Project Manager in San Francisco, CA
    Recommends
    Approves of CEO

    Pros

    Great Salary and Benefits Great Opportunity to Grow Great Place for Promotions Flexible Work Hours Great Office Environment Management has great visibility into individual's work Amazing HR Amazing Office Manager

    Cons

    Lack of Motivation If you are looking to learn and be challenged every single day it's probably not the best place for you. It's very well established and doesn't surprise you with new learning opportunities or challenges. I left because I wasn't challenged enough.

    Advice to Management

    Provide opportunities for personal growth and professional development. Motivate individuals to take courses, class and actively work to get better. Performance review process was not very well done. Not much was exchanged to help improve practice.


  2. Helpful (1)

    Great place to work for the highly-technical mind

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Approves of CEO

    Pros

    Great company culture. The people are friendly, genuinely interested in what they are doing, and passionate about customer service. That's actually pretty hard to find these days. Alex Yoder is extremely approachable, as is most of the executive staff. That's also hard to find. There's a lot of really, really creative thinkers and technical masterminds here. I've worked with other analytics vendors' products and can say that Webtrends' products are far more customizable and powerful, no doubt, and I'm very proud of that. The compensation is very adequate and fair. The benefits are great, not many companies of this size keep the employee contribution of health insurance so low. You're going to be hard-pressed to find it this low anywhere except a giant corp like Intel.

    Cons

    The IT team are great guys, but I have to say I've wondered if there is a question of competence somewhere in their team infrastructure. I've never worked anywhere that had random office network or phone system outages as often as we seem to. (I'll admit the frequency has gone down a lot in the last 6 months, and I know the team has been doing a lot of upgrades since then which seem to be helping.) IT chose our new voice conferencing tool, which is unreliable and regularly embarrasses those of us who conduct calls with clients. Like disconnects and echoing. The last service was horrible, too. Having this poor of conferencing has never happened to me at any other company, either. I've been here between 1 and 2 years, and while I'm not looking to advance any time soon, I do get the impression that there isn't a whole lot of room for that. You get very pigeon-holed into your role, which can be an awesome thing to build skills and focus on perfecting your performance. I can see how this could be a 'con' eventually. There are employees who haven't had a raise in 2+ years, despite good performance. The company seems to be doing much better in the last couple of years so I agree with others that this is worthy of concern. There seems to be new people hired regularly. I think it creates some dissonance between veteran employees and new blood; when you're new, you can just feel that your team members know you're getting paid way more than they are despite their undeniable seniority and proven skills.

    Advice to Management

    Don't start fire drills every time someone in sales or tech support says a customer sort of sounds unhappy. It throws people under the bus by placing their names directly in the inboxes of executive staff and that increases stress levels so much that it makes it more difficult for the people who actually do the work to resolve the original issue/concern. In other words, have a little more faith in your employees and don't cause the domino effect of flipping out. You need to trust that your team members genuinely care about resolving client concerns as the people managing the client's contracts.


There are newer employer reviews for Webtrends
There are newer employer reviews for Webtrends

See Most Recent

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